Technical Support Representative

Verizon is looking for a passionate and technically-inclined Technical Support Representative to join our team and provide exceptional customer service. The ideal candidate should have a knack for problem solving, excellent communication skills, and a passion for technology. As a Technical Support Representative at Verizon, you will be a crucial part of our team, educating and assisting our customers with technical inquiries and issues.The required qualifications for this position are:• Proven experience in providing technical support in a customer service environment • A thorough understanding of a variety of computer operating systems and software packages • The ability to multitask and prioritize tasks while providing customer service • Excellent verbal and written communication skills • A positive attitude, enthusiasm, and willingness to learnIf this sounds like a perfect fit for you, we’d love to hear from you!

Responsibilities: • Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Utilize technical knowledge to diagnose and resolve technical issues in a customer service environment. • Identify and recommend possible solutions to customers when troubleshooting technical issues. • Utilize knowledge of a variety of computer operating systems and software packages to provide technical assistance. • Document customer inquiries and solutions in a database. • Maintain customer satisfaction by providing timely and accurate resolutions to customer inquiries. • Track and prioritize customer issues. • Keep abreast of new technologies to provide technical support. • Follow up with customers to ensure their satisfaction with the resolution provided.

According to JobzMall, the average salary range for a Technical Support Representative in Melbourne, FL, USA is between $25,000 and $45,000 per year. This is dependent on experience, qualifications and other factors.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.