Verizon

Technical Support Representative

Verizon
Jackson, MI, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Verizon is looking for a Technical Support Representative to join our team and provide outstanding customer service. If you have a passion for technology and a knack for problem-solving, this might be the perfect opportunity for you! The successful candidate will be a highly motivated individual with strong communication and interpersonal skills, who can provide technical support to customer inquiries. The ideal candidate should have prior experience in customer service, or in a similar technical support role. You should have a basic understanding of computer hardware, operating systems, and network protocols, be able to troubleshoot technical problems, and possess excellent customer service and communication skills. If you have the skills and experience we’re looking for, we’d love to hear from you!

Responsibilities:

  • Provide technical support to customers in a timely and efficient manner
  • Troubleshoot and resolve technical issues related to computer hardware, operating systems, and networks
  • Respond to customer inquiries in a friendly and professional manner
  • Demonstrate a strong commitment to excellent customer service
  • Maintain a working knowledge of the latest technologies and products
  • Document technical support processes and procedures
  • Keep records of customer interactions and transactions
  • Monitor technical support systems and ensure timely resolution of customer inquiries
  • Prioritize customer inquiries and escalate unresolved issues to the appropriate department
Where is this job?
This job is located at Jackson, MI, USA
Job Qualifications

  • Telecommunications Experience

  • Ability To Work In A Fast-Paced Environment

  • Excellent Verbal And Written Communication Skills

  • Excellent Customer Service Skills

  • Knowledge Of Verizon Products And Services

  • Strong Problem Solving/Troubleshooting Skills

  • Knowledge Of Computer Hardware And Software

  • Previous Experience In A Help Desk/Technical Support Role

Required Skills

  • Documentation

  • Training

  • Networking

  • Troubleshooting

  • Communication

  • Multitasking

  • Debugging

  • Listening

  • Researching

  • Patience

  • Problem-Solving

  • Analyzing

  • Supporting

  • Updating

  • Escalation

Soft Skills

  • Communication

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Technical Support Representative in Jackson, MI, USA is between $31,000 and $45,000 per year. This range may vary depending on the years of experience, certifications, and the industry in which the position is located.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 3rd, 2023
Apply BeforeJune 21st, 2025
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About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

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