Verizon

Technical Support Representative

Verizon
Huber Heights, OH, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Verizon is looking for a Technical Support Representative to join our team of dedicated customer service professionals. We’re looking for a passionate individual with a commitment to excellence and the ability to provide technical assistance to Verizon customers. The Technical Support Representative will need to be an excellent communicator, able to quickly and accurately assess customer needs and provide solutions. If you’re a customer service enthusiast with a background in IT and a knack for problem-solving, we want to hear from you.

Responsibilities of a Technical Support Representative:

  1. Provide technical assistance to Verizon customers.
  2. Quickly and accurately assess customer needs.
  3. Provide timely, effective solutions to customer inquiries.
  4. Respond to customer inquiries in a professional, courteous manner.
  5. Troubleshoot and resolve customer technical issues.
  6. Maintain up-to-date knowledge of Verizon products and services.
  7. Monitor and document customer interactions in a CRM system.
  8. Collaborate with other customer service teams to improve customer service.
  9. Assist in training and onboarding new customer service representatives.
  10. Suggest updates and improvements to existing customer service systems and processes.
Where is this job?
This job is located at Huber Heights, OH, USA
Job Qualifications

  • Ability To Work Independently

  • Good Communication Skills

  • Familiarity With Verizon Products And Services

  • Strong Customer Service Skills

  • Knowledge Of Computers And Software

  • Ability To Troubleshoot Technical Problems

  • Patience And Empathy

  • Experience With Customer Relationship Management Software

Required Skills

  • Documentation

  • Networking

  • Windows

  • Linux

  • Troubleshooting

  • Data Analysis

  • Network Security

  • Telecommunications

  • Database Management

  • VoIP

  • Customer Support

  • Software Installation

  • System Administration

  • Microsoft applications

  • Hardware Repair

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Organization

  • Teamwork

  • Adaptability

  • Initiative

Compensation

According to JobzMall, the average salary range for a Technical Support Representative in Huber Heights, OH, USA is $34,000-$60,000 per year. This range may vary depending on experience, industry, and education level. Technical Support Representatives in Huber Heights, OH, USA typically earn between $34,000 and $60,000 per year.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 3rd, 2023
Apply BeforeNovember 16th, 2025
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About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

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