Verizon

Software Development Engineer - Contact Center Technology

Verizon
Alpharetta, GA, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

At Verizon, we are looking for a highly skilled Software Development Engineer to join our Contact Center Technology team. As a member of this dynamic and innovative team, you will play a crucial role in developing and maintaining the software systems that power our contact center operations. We are seeking a talented individual with a strong background in software development and a passion for creating cutting-edge solutions. If you are a self-motivated problem-solver with excellent communication skills, we want to hear from you. Join us at Verizon and help shape the future of our contact center technology.

  1. Design, develop and maintain high-quality software systems for Verizon's contact center operations.
  2. Collaborate with team members to understand business requirements and translate them into technical solutions.
  3. Write clean, efficient and well-documented code in a timely manner.
  4. Troubleshoot and debug software issues to ensure smooth operation of contact center technology.
  5. Continuously research and implement new technologies and techniques to improve software development processes.
  6. Work closely with cross-functional teams to integrate software components into larger systems.
  7. Proactively identify potential issues and provide solutions to ensure the stability and scalability of software systems.
  8. Communicate project progress, issues, and risks to stakeholders and team members.
  9. Mentor and guide junior team members to enhance their technical skills.
  10. Keep up-to-date with industry trends and best practices in software development to contribute to the advancement of contact center technology at Verizon.
Where is this job?
This job is located at Alpharetta, GA, USA
Job Qualifications

  • Strong Programming Skills: A Software Development Engineer - Contact Center Technology At Verizon Should Possess Excellent Coding Abilities In Languages Such As Java, Python, Or C++, And Be Proficient In Software Development Tools And Techniques.

  • Experience With Contact Center Technology: Candidates For This Role Should Have A Deep Understanding Of Contact Center Systems, Including Ivr, Acd, Pbx, And Other Related Technologies. They Should Also Have Experience Integrating These Systems With Other Applications And Platforms.

  • Knowledge Of Agile Methodologies: Verizon Values Individuals Who Are Familiar With Agile Principles And Practices, Such As Scrum And Kanban. Candidates For This Role Should Be Able To Work Collaboratively In An Agile Environment And Deliver High-Quality Results In A Fast-Paced Setting.

  • Problem-Solving Skills: As A Software Development Engineer - Contact Center Technology, One Should Have A Strong Analytical Mindset And Be Able To Troubleshoot Complex Technical Issues. The Ability To Think Critically And Come Up With Innovative Solutions Is Essential For This Role.

  • Communication And Teamwork: Strong Communication Skills Are Crucial For This Role, As Software Development Engineers At Verizon Often Work In Cross-Functional Teams. They Should Be Able To Effectively Communicate Technical Concepts To Non-Technical Stakeholders And Collaborate With Team Members To Deliver Projects On Time.

Required Skills

  • Quality Assurance

  • Web Development

  • Troubleshooting

  • User Experience

  • Database Management

  • Agile Methodology

  • Scripting

  • Cloud Computing

  • System Design

  • Technical Documentation

  • Programming Languages

  • Project

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Active Listening

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Software Development Engineer - Contact Center Technology in Alpharetta, GA, USA is between $97,000 and $130,000 per year. This range can vary depending on factors such as experience, education, and specific job responsibilities.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 26th, 2024
Apply BeforeMay 10th, 2026
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About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

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