Verizon

Senior Experience Specialist - Shopping

Verizon
Bernards, NJ, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Welcome to Verizon! We are currently seeking a Senior Experience Specialist with a passion for shopping to join our team. As a Senior Experience Specialist, you will be responsible for creating an exceptional shopping experience for our customers, ensuring they have the best possible experience while browsing and purchasing our products and services. This role requires someone who is customer-focused, detail-oriented, and has a strong understanding of the retail industry. If you have a knack for creating memorable experiences and a drive to exceed customer expectations, we want to hear from you! Read on for more information about this exciting opportunity.

  1. Greet and welcome customers to the store, providing a warm and inviting atmosphere.
  2. Assist customers in finding and purchasing products and services that meet their needs.
  3. Educate customers on the features and benefits of our products and services.
  4. Create a positive and memorable shopping experience for customers by providing exceptional customer service.
  5. Maintain a thorough knowledge of all products and services offered by Verizon.
  6. Keep up-to-date with industry trends and advancements in order to provide accurate and relevant information to customers.
  7. Build strong relationships with customers to foster loyalty and repeat business.
  8. Anticipate customer needs and proactively offer solutions and recommendations.
  9. Handle customer inquiries, complaints, and concerns in a professional and timely manner.
  10. Coordinate with other team members to ensure a seamless and efficient shopping experience for customers.
  11. Keep the store clean, organized, and visually appealing to enhance the overall shopping experience.
  12. Meet and exceed sales targets and goals set by the company.
  13. Continuously seek opportunities to improve the customer experience and provide feedback to management.
  14. Stay updated on company policies, procedures, and promotions to accurately relay information to customers.
  15. Maintain a positive attitude and represent Verizon in a professional and courteous manner at all times.
Where is this job?
This job is located at Bernards, NJ, USA
Job Qualifications

  • Extensive Knowledge Of Retail And Customer Service Industry: A Senior Experience Specialist At Verizon Should Possess In-Depth Understanding Of The Retail And Customer Service Industry, Including Market Trends, Competition, And Customer Behavior.

  • Proven Experience In Managing A Team: This Role Requires Strong Leadership Skills And The Ability To Effectively Manage A Team Of Experience Specialists. Previous Experience In A Supervisory Or Managerial Role Is Essential.

  • Excellent Communication And Interpersonal Skills: As The Main Point Of Contact For Customers, A Senior Experience Specialist Should Have Exceptional Communication Skills, Both Verbal And Written, And The Ability To Build Rapport With Customers.

  • Strong Problem-Solving And Decision-Making Abilities: The Ability To Quickly Assess And Resolve Customer Issues Is Crucial In This Role. A Senior Experience Specialist Should Be Able To Think On Their Feet And Make Effective Decisions In A Fast-Paced Environment.

  • Proficient In Technology And Digital Tools: As Verizon Continues To Evolve And Incorporate New Technologies, A Senior Experience Specialist Should Have A Strong Understanding Of Digital Tools And Be Able To Adapt To New Systems And Processes Quickly. Experience With Crm Software And Proficiency In Microsoft Office Is Also Desirable.

Required Skills

  • Inventory Management

  • Communication

  • Time Management

  • Product knowledge

  • customer service

  • Team Leadership

  • Problem-Solving

  • Multi-tasking

  • Upselling

  • retail operations

  • Technical Expertise

  • Sales Techniques

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Senior Experience Specialist - Shopping in Bernards, NJ, USA is $45,000 - $55,000 per year. This may vary depending on factors such as the specific company and industry, level of experience, and education level.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 26th, 2024
Apply BeforeAugust 19th, 2025
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About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

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