Senior Experience Specialist

Are you a customer-focused individual with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment? If so, Verizon is looking for a Senior Experience Specialist to join our team. As a leader in the telecommunications industry, Verizon is committed to providing the best possible service to our customers. In this role, you will play a crucial part in ensuring that our customers receive the highest level of support and satisfaction. We are seeking an experienced professional with a strong background in customer service, excellent communication skills, and a natural ability to problem-solve. If you are ready to take your customer service career to the next level, we would love to hear from you.

1. Provide exceptional customer service by responding to inquiries, troubleshooting and resolving issues, and providing timely and accurate information.
2. Act as a liaison between customers and the company, representing Verizon and promoting a positive brand image.
3. Utilize strong problem-solving skills to address customer concerns and find effective solutions.
4. Maintain a high level of product and service knowledge in order to effectively assist customers.
5. Serve as a mentor and resource for junior team members, providing guidance and support as needed.
6. Proactively identify opportunities for process improvement and make recommendations to management.
7. Collaborate with cross-functional teams to ensure a seamless customer experience.
8. Meet and exceed performance metrics and goals, consistently delivering exceptional service.
9. Keep accurate records of customer interactions and transactions.
10. Maintain a positive and professional demeanor at all times, even in challenging situations.
11. Stay up-to-date on industry trends and best practices to continuously improve customer service.
12. Adhere to company policies and procedures while providing exceptional customer experiences.
13. Take ownership of customer issues and see them through to resolution.
14. Identify and escalate unresolved issues to the appropriate team or manager.
15. Continuously seek opportunities to enhance the customer experience and provide feedback to improve processes and procedures.

According to JobzMall, the average salary range for a Senior Experience Specialist in Chennai, Tamil Nadu, India is between Rs. 8,00,000 to Rs. 12,00,000 per year. This may vary depending on the company, industry, experience, and skills of the individual. Some companies may offer higher salaries or additional benefits such as bonuses, incentives, and healthcare packages.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.