As an experienced Senior Account Manager at Verizon, you will be responsible for the overall management and success of our clients. You will be the main point of contact and will need to develop and maintain strong relationships to ensure the satisfaction of our customers.To be successful in this role, you will need to have a minimum of 3 years of experience in account management, preferably in a telecom or technology setting. You must have excellent communication, problem-solving, and customer service skills. You must also be comfortable working in a fast-paced and dynamic environment.We are looking for someone who is passionate and driven to help us achieve our organizational goals. If you are the kind of person who is motivated by taking on challenges, enjoys working with others, and is eager to make an impact, then we would love to hear from you.
Responsibilities:
- Develop and maintain relationships with clients to ensure customer satisfaction.
- Provide exceptional customer service.
- Quickly resolve customer issues and complaints.
- Analyze customer data and provide insights to improve customer service.
- Monitor performance of accounts and identify opportunities for improvement.
- Leverage technology to improve customer experience.
- Collaborate with cross-functional teams to ensure customer satisfaction.
- Develop and implement strategies to increase customer retention.
- Research market trends and competitor data to gain insights and inform strategies.
- Prepare reports and presentations to present to upper management.
Ability To Work Independently And Collaboratively
Strong Organizational And Time Management Skills
Excellent Customer Service Skills
Excellent Communication And Negotiation Skills
Thorough Understanding Of Verizon Products And Services
Proven Track Record Of Achieving Sales Targets
Ability To Develop Strong Relationships With Customers
Ability To Analyze Customer Needs And Recommend Suitable Solutions
Project Management
Networking
Strategy
Communication
Sales
Negotiation
Leadership
Presentation
Technical
Analytical
Problem-Solving
Organizational
Decision-Making
Relationship-Building
Financial
Communication
Leadership
Negotiation
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Account Manager is $48,000 to $88,000 per year. Salaries vary depending on the company and region, as well as experience and education.
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Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.
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