Verizon

Scale Customer Success Specialist

Verizon
Miami, FL, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Verizon is looking for an enthusiastic and customer-focused Scale Customer Success Specialist to join our team and help us provide exceptional service to our customers. In this role, you will use your deep knowledge of Verizon products and services to help customers understand how to get the most out of their accounts. The ideal candidate must have excellent communication and problem-solving skills, the ability to think quickly on their feet, and an eagerness to learn new technologies. You must be detail-oriented, collaborative, and have the ability to work with customers of all types. If you're looking for an opportunity to join a dynamic team and make a real difference in the lives of our customers, we'd love to hear from you!

Responsibilities:

  1. Provide excellent customer service to Verizon customers, responding to inquiries and resolving any issue in a timely and efficient manner.
  2. Utilize deep knowledge of Verizon products and services to help customers understand their accounts and get the most out of their experience.
  3. Think quickly and troubleshoot customer issues that may arise.
  4. Work collaboratively with the Verizon team to achieve customer satisfaction.
  5. Stay up to date on new technologies and products related to Verizon services.
  6. Maintain detailed records of customer interactions and transactions.
  7. Identify opportunities to cross-sell and upsell Verizon products and services.
  8. Develop and nurture relationships with customers to ensure long-term loyalty.
Where is this job?
This job is located at Miami, FL, USA
Job Qualifications

  • Excellent Communication Skills

  • Strong Problem-Solving Abilities

  • Ability To Work Independently

  • Knowledge Of Customer Service Principles

  • Excellent Organizational Skills

  • Familiarity With Verizon Products And Services

  • Ability To Multitask And Manage Time Efficiently

  • Experience In A Customer Service Role

Required Skills

  • Documentation

  • Process Improvement

  • Training

  • Networking

  • Account Management

  • Communication

  • Sales

  • Technical Support

  • Negotiation

  • Analytical Thinking

  • Customer Relations

  • Collaboration

  • Problem-Solving

  • Multi-tasking

  • Upselling

Soft Skills

  • Communication

  • Leadership

  • Negotiation

  • Time management

  • Interpersonal Skills

  • Organization

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Scale Customer Success Specialist in Miami, FL, USA is $51,000 - $72,000 per year. This range is based on salaries reported by individuals who have listed this role in their profile on the website.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 21st, 2023
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

Frequently asked questions
More Jobs From Verizon

View All Verizon jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started