Scale Customer Success Specialist

Do you have a passion for using your customer service skills to help customers get the most out of their Verizon products? Are you a natural problem solver who enjoys developing relationships with customers?We are looking for an experienced Scale Customer Success Specialist at Verizon who is organized, detail-oriented, and passionate about providing an exceptional customer experience. Our ideal candidate is a self-starter with excellent communication skills and strong customer service experience.To be successful in this role, you must have a minimum of 3 years working in a customer service or customer success role. You should also have experience with a variety of customer service software and a strong understanding of product and service offerings. We are looking for someone who is motivated, creative, and able to work independently as well as collaboratively. The ability to think outside the box and develop creative solutions to customer challenges is a must. If this sounds like you, we'd love to hear from you!

Responsibilities:

1. Provide exceptional customer service and support to customers in order to help them get the most out of their Verizon products.
2. Develop customer relationships by being a reliable resource for customers.
3. Resolve customer issues in a timely and efficient manner.
4. Use customer service software to track customer inquiries and follow up with any unresolved issues.
5. Demonstrate an in-depth understanding of product and service offerings.
6. Identify customer needs and develop creative solutions to customer challenges.
7. Work both independently and collaboratively in order to achieve customer success.
8. Handle customer inquiries and complaints with professionalism and empathy.
9. Keep records of customer interactions and refer any unresolved issues to the appropriate department.
10. Maintain up-to-date knowledge of company products and services.

According to JobzMall, the average salary range for a Scale Customer Success Specialist in Irving, TX, USA is $71,000-$76,000 per year. This range includes base salary and any bonuses or incentives from the employer. The job description for this role typically requires the individual to be the primary contact for customers, helping them with product inquiries, troubleshooting, and providing technical assistance. Additionally, the customer success specialist is expected to manage customer accounts and ensure customer satisfaction.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.