Manager Customer Experience Communications Strategist

Are you a skilled communicator with a passion for enhancing the customer experience? Do you thrive in a fast-paced and constantly evolving environment? If so, Verizon is looking for you to join our team as a Manager Customer Experience Communications Strategist.In this role, you will have the opportunity to lead and develop a team of communication strategists in order to create and implement effective communication strategies that will enhance the overall customer experience. We are seeking a highly motivated and experienced individual with a strong understanding of customer behavior and communication trends.If you are a natural leader with exceptional communication skills, a strategic mindset, and a passion for delivering top-notch customer experiences, we want to hear from you. Join our team at Verizon and be a part of shaping the future of customer experience communications.

1. Develop and lead a team of communication strategists to create and implement effective communication strategies for enhancing the customer experience.
2. Stay updated on industry trends and customer behavior to inform communication strategies.
3. Collaborate with cross-functional teams to ensure alignment and consistency in messaging across all customer touchpoints.
4. Analyze and evaluate current communication strategies to identify areas for improvement and make recommendations for enhancements.
5. Create and maintain a communication calendar to ensure timely and relevant messaging to customers.
6. Develop and maintain relationships with key stakeholders to understand their needs and incorporate them into communication strategies.
7. Monitor and measure the effectiveness of communication strategies and make adjustments as needed.
8. Train and mentor team members to improve their skills and ensure consistency in messaging.
9. Ensure compliance with company policies and procedures in all communication strategies.
10. Continuously seek out new and innovative ways to enhance the customer experience through communication.
11. Represent the company at industry events and conferences to stay updated on best practices and trends in customer experience communications.
12. Act as a liaison between the communication team and other departments to ensure collaboration and alignment on customer experience initiatives.

According to JobzMall, the average salary range for a Manager Customer Experience Communications Strategist in Boston, MA, USA is $70,000 - $100,000 per year. This salary range can vary depending on the specific industry, company, and level of experience of the individual.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.