Manager Customer Experience Communications Strategist

Are you a strategic thinker with a passion for creating exceptional customer experiences? Do you have a knack for crafting effective communications that resonate with consumers? Verizon is seeking a highly motivated Manager of Customer Experience Communications Strategist to join our team.In this role, you will be responsible for developing and executing communication strategies that enhance our customers' journey and drive engagement. You will work closely with cross-functional teams to ensure a consistent and impactful customer experience across all touchpoints.To be successful in this role, you must have a strong understanding of customer behavior and be able to translate insights into effective communications. You should also have a proven track record of developing and implementing successful communication strategies.If you are a creative and strategic thinker with a passion for delivering exceptional customer experiences, we want to hear from you! Join us at Verizon and make a meaningful impact on our customers' lives.

1. Develop and execute communication strategies that enhance the customer experience and drive engagement.
2. Collaborate with cross-functional teams to ensure a consistent and impactful customer experience across all touchpoints.
3. Conduct research and analyze customer behavior to identify insights that can be translated into effective communications.
4. Use data and analytics to measure the success of communication strategies and make adjustments as needed.
5. Create and maintain a consistent brand voice and messaging across all customer communications.
6. Collaborate with marketing and product teams to ensure alignment of communication strategies with overall business objectives.
7. Stay up-to-date with industry trends and best practices in customer experience and communication strategies.
8. Manage a team of communication specialists and provide guidance and support to ensure the successful implementation of communication strategies.
9. Develop and maintain relationships with external partners and vendors to support communication initiatives.
10. Monitor and respond to customer feedback and inquiries to improve the overall customer experience.
11. Work with internal stakeholders to identify and resolve any customer experience issues.
12. Oversee the development and execution of customer surveys and other research to gather insights and inform communication strategies.
13. Analyze customer data and insights to identify opportunities for improvement and make recommendations to senior leadership.
14. Ensure compliance with all company and industry regulations and standards in all customer communications.
15. Continuously evaluate and improve communication processes and strategies to enhance the customer experience.

According to JobzMall, the average salary range for a Manager Customer Experience Communications Strategist in Bernards, NJ, USA is between $80,000-$100,000 per year. This range may vary depending on factors such as the company, experience level, and specific job responsibilities.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.