Verizon

Manager Consumer Insights

Verizon
600 Hidden Ridge, Irving, TX 75038, USA
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Work closely with collaborative, cross-functional team to identify research questions. Mine data and insights from customer, market, and technological business intelligence. Lead synthesis of quantitative and qualitative findings to deliver insights, stories, and artifacts such as empathy maps, personas, and journey maps. Synthesize information, signals, and data to produce actionable insights and opportunities across the full range of Verizon businesses. Directly influence product strategy and design by communicating clearly and in a compelling way. After research is delivered, be a thought partner and strategic advisor with internal partners to ensure the insights are being interpreted and optimally applied. Constantly be an advocate for our customers in order to fuel a human-centered digital health design culture.

Where is this job?
This job is located at 600 Hidden Ridge, Irving, TX 75038, USA
Job Qualifications

  • Six or more years of relevant work experience.

  • Four years of experience leading qualitative/quantitative research supporting product innovation or development

  • Experience running various types of workshops including design thinking, etc.

  • Experience in the sourcing of VoC data from multiple sources (i.e Medallia, Chat, Glassbox, Abode) and distilling information into actionable strategic insights.

Required Skills

  • Sql

  • Tableau

  • Abode

  • Time Management Skills

  • Insights and strategy skills

  • Quantitative and qualitative analysis skills

Soft Skills

  • Process Improvement

  • Self-Motivated

  • Communication Skills

  • Problem-solving and resourcefulness

  • Flexibility/Adaptability

  • Detail Oriented and Organized

  • Multi tasker

Compensation

According to JobzMall, the average salary range for a Manager Consumer Insights in 600 Hidden Ridge, Irving, TX 75038, USA is between $64,000 and $97,000. The salary range can vary depending on the individual's experience, qualifications, and other factors.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedNovember 20th, 2021
Apply BeforeJune 21st, 2025
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About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

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