Field Technician
At Verizon, we are committed to providing our customers with the best possible service and connectivity. As a Field Technician, you will play a crucial role in ensuring that our customers have a seamless experience with their devices and services. We are looking for self-motivated and customer-focused individuals who have a passion for technology and a desire to constantly learn and grow. If you have a strong technical background and enjoy working in a fast-paced and dynamic environment, we want to hear from you!
- Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns.
- Troubleshoot and resolve technical issues with customers' devices and services to ensure a seamless experience.
- Install and maintain equipment and infrastructure to support reliable connectivity for customers.
- Perform regular maintenance and upgrades to ensure the highest level of service for customers.
- Stay up-to-date on the latest technology and product offerings to effectively assist customers and provide recommendations.
- Collaborate with team members and other departments to identify and resolve complex technical issues.
- Maintain accurate records of all work performed and communicate updates and resolutions to customers and management.
- Adhere to safety protocols and guidelines while working in the field.
- Participate in training and development opportunities to continuously improve technical skills and knowledge.
- Represent Verizon in a professional and positive manner at all times.
Technical Skills: A Field Technician At Verizon Should Possess Strong Technical Skills, Including Knowledge Of Various Devices And Operating Systems, Troubleshooting Techniques, And Network Connectivity.
Communication Skills: As A Field Technician, Clear Communication With Customers And Team Members Is Crucial. This Includes The Ability To Explain Technical Concepts In Simple Terms And Provide Detailed Updates On Service Calls.
Physical Ability: This Role Requires Physical Stamina And The Ability To Work In Various Outdoor Conditions, Such As Extreme Temperatures, Rain, Or Snow. Field Technicians May Also Need To Climb Ladders Or Poles To Install Or Repair Equipment.
Time-Management Skills: Field Technicians Often Have Multiple Service Calls In A Day, So The Ability To Manage Time Efficiently Is Essential. This Includes Prioritizing Tasks, Following Schedules, And Meeting Deadlines.
Customer Service Skills: A Field Technician Should Have A Customer-Centric Approach And Excellent Interpersonal Skills To Provide A Positive Experience For Customers. This Includes Being Patient, Empathetic, And Able To Diffuse Challenging Situations.
Communication Skills
Time Management
customer service
Fiber Optics
equipment maintenance
Network troubleshooting
Equipment installation
Troubleshooting techniques
Problem-Solving
Wireless Technology
Telecommunications Knowledge
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Field Technician in Memphis, TN, USA is between $39,000 and $65,000 per year. However, this range can vary based on factors such as experience, education, and the specific industry or company the technician works for. Additionally, some Field Technicians may also receive bonuses or commissions as part of their compensation package.
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Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.
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