Verizon

Field Technician

Verizon
Boston, MA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to the world of technology and innovation at Verizon! We are currently seeking a highly skilled and motivated Field Technician to join our team. As a Field Technician, you will play a crucial role in providing top-notch technical support and services for our valued customers. We are looking for individuals who thrive in a fast-paced, dynamic environment and have a passion for delivering exceptional results. If you have a strong technical background, excellent communication skills, and a customer-centric mindset, we want to hear from you! Join us at Verizon and be a part of shaping the future of telecommunications.

  1. Provide top-notch technical support and services to Verizon customers.
  2. Troubleshoot and resolve technical issues for various telecommunications products and services.
  3. Install, maintain, and repair equipment and network infrastructure for customers.
  4. Collaborate with team members to ensure efficient and effective service delivery.
  5. Maintain a high level of professionalism and customer service at all times.
  6. Keep up-to-date with industry developments and new technologies to continuously improve service delivery.
  7. Document and report all customer interactions and technical issues.
  8. Adhere to company policies and procedures related to safety, security, and customer privacy.
  9. Provide training and guidance to customers on how to use Verizon products and services.
  10. Conduct site surveys and recommend new products and services to customers based on their needs.
  11. Troubleshoot customer complaints and provide timely resolutions to ensure customer satisfaction.
  12. Collaborate with sales teams to identify and capitalize on new business opportunities.
  13. Maintain accurate records of equipment inventory and perform regular equipment audits.
  14. Continuously strive to meet and exceed performance targets and key performance indicators.
  15. Maintain a positive and proactive attitude towards learning and adapting to new technologies and processes.
  16. Adhere to all company health and safety regulations while performing duties.
  17. Provide on-call and after-hours support as needed.
  18. Collaborate with other departments to improve processes and customer experience.
  19. Represent Verizon in a professional and positive manner at all times.
  20. Embrace and promote the company's values and culture.
Where is this job?
This job is located at Boston, MA, USA
Job Qualifications

  • Technical Skills: The Ideal Candidate For This Role Should Possess Strong Technical Skills And The Ability To Troubleshoot And Resolve Technical Issues Related To Verizon's Products And Services.

  • Communication Skills: As A Field Technician, You Will Be Required To Interact With Customers On A Regular Basis. Therefore, Strong Communication Skills, Both Verbal And Written, Are Essential For This Role.

  • Customer Service Experience: Field Technicians Are Often The Face Of The Company When Interacting With Customers. Prior Experience In A Customer Service Role Will Be Beneficial In Providing Excellent Customer Support And Maintaining A Positive Relationship With Customers.

  • Time Management And Organizational Skills: Field Technicians Are Responsible For Managing Their Time And Scheduling Appointments With Customers. The Ability To Prioritize Tasks And Manage A Busy Schedule Is Crucial For Success In This Role.

  • Valid Driver's License And Clean Driving Record: Since This Role Involves Traveling To Various Locations, A Valid Driver's License And A Clean Driving Record Are Required. This Ensures The Safety Of Both The Field Technician And The Company's Equipment While On The Road.

Required Skills

  • Troubleshooting

  • Telecommunications

  • customer service

  • Fiber Optics

  • Equipment installation

  • Network maintenance

  • Time

  • System integration

  • Software Updates

  • Hardware Repair

  • Diagnostic Tools

  • Wireless Technology

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Field Technician in Boston, MA, USA is $39,000 to $63,000 per year. However, this may vary based on factors such as experience, qualifications, and the specific industry or company the technician is working for. Additionally, location can also impact salary, with larger cities typically offering higher salaries due to a higher cost of living.

Additional Information
Verizon is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJuly 5th, 2024
Apply BeforeMay 22nd, 2025
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About Verizon

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.

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