Care Analytics Lead

how we operate our Care channel to improve both our member and agent experience. Lead development of the strategic scorecard for all of Visible Care performance metrics, inclusive of financial impacts. Manage Customer Analytic tools, systems, data and analysis to drive improvement of National Performance results by Area (CIR, NCCIR, Repeat %, AHT, etc). Provide actionable insights, process and execution that drive future digital experience & optimize current experiences across customer lifecycle. Package those insights into easily consumable information. Proactively understand, pursue and solve customer issues that impede the accurate and effective use of the reports. Establish the metrics that create our agent and partner scorecards. Oversight and management of the Care analytics solution and dashboards. Leverage voice of the member data, NPS, and care experience inputs to develop strategic decisions for the Care department.

According to JobzMall, the average salary range for a Care Analytics Lead in 5055 North Point Pkwy, Alpharetta, GA 30022, USA is $72,000 - $150,000 per year. This salary range may vary depending on the individual's experience and qualifications.

Cellco Partnership, doing business as Verizon Wireless, is an American telecommunications company which offers wireless products and services. It is a wholly owned subsidiary of Verizon Communications. Verizon Wireless provides service to 118.7 million subscribers.