Customer Service Associate

Port Arthur, TX, USA

Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent

Job Description

Welcome to Valero Energy, where we strive to provide exceptional customer service to every individual we interact with. We are currently seeking a highly motivated and friendly Customer Service Associate to join our team. As a Customer Service Associate, you will play a crucial role in representing our company and ensuring customer satisfaction. We are looking for someone who is passionate about delivering excellent service and has a strong desire to help others. If you possess exceptional communication skills and a positive attitude, we encourage you to apply for this opportunity.

Greet and welcome customers in a friendly and professional manner.
Provide excellent customer service by addressing customer inquiries and concerns promptly and effectively.
Maintain thorough knowledge of company products, services, and policies to better assist customers.
Act as a representative of the company by upholding its values and promoting a positive image.
Handle customer transactions accurately and efficiently.
Listen attentively to customer feedback and take appropriate action to resolve any issues or complaints.
Collaborate with team members to ensure a smooth and seamless customer experience.
Maintain a clean and organized work area to uphold the company's standards.
Continuously strive to improve customer service skills and knowledge by participating in training and development opportunities.
Follow all company procedures and protocols to ensure the safety and security of customers and employees.
Uphold confidentiality of customer information and maintain a professional demeanor at all times.
Proactively identify and suggest improvements to enhance the customer experience.
Prioritize and manage time effectively to handle multiple tasks and customer needs simultaneously.
Communicate any customer or operational issues to management in a timely and efficient manner.
Consistently meet or exceed performance expectations and contribute to team goals.
Adhere to all company policies and procedures to maintain a positive and inclusive work environment.

Where is this job?

This job is located at Port Arthur, TX, USA

Job Qualifications

Excellent Communication Skills: A Customer Service Associate At Valero Energy Must Have Exceptional Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Concerns.
Customer Service Experience: The Ideal Candidate Should Have At Least 2-3 Years Of Experience In A Customer Service Role, Preferably In The Energy Or Retail Industry. This Ensures They Are Familiar With Handling Customer Inquiries And Resolving Issues In A Professional And Efficient Manner.
Strong Problem-Solving Abilities: A Customer Service Associate Should Be Able To Think Critically And Come Up With Creative Solutions To Address Customer Concerns. This Requires Strong Problem-Solving Skills And The Ability To Handle Stressful Situations With Ease.
Detail-Oriented: Valero Energy Values Attention To Detail In Its Customer Service Associates. The Candidate Should Have A Keen Eye For Detail To Accurately Record Customer Information, Process Transactions, And Ensure Customer Satisfaction.
Team Player: As A Customer Service Associate, The Candidate Will Be Working With A Team To Provide Exceptional Customer Service. Being A Team Player, Collaborating With Others, And Having A Positive Attitude Are Essential Qualities For Success In This Role At Valero Energy.

Required Skills

Communication
Time Management
Product knowledge
Multitasking
Attention to detail
Conflict Resolution
Active listening
Empathy
customer satisfaction
Problem-Solving
Adaptability
team

Soft Skills

Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy

Compensation

According to JobzMall, the average salary range for a Customer Service Associate in Port Arthur, TX, USA is between $24,000 and $36,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry in which the individual is employed. Some Customer Service Associates in this area may also receive additional benefits such as health insurance, paid time off, and bonuses.

Additional Information

Valero Energy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Required LanguagesEnglish

Job PostedAugust 15th, 2024

Apply BeforeMay 22nd, 2025

This job posting is from a verified source.

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