UVM Medical Center

Patient & Family Ambassador per diem

UVM Medical Center
Burlington, VT, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a compassionate and empathetic individual with a passion for helping others? Do you have a background in healthcare and a desire to make a positive impact on patients and their families? If so, we have the perfect opportunity for you. The University of Vermont Medical Center is seeking a per diem Patient & Family Ambassador to join our team. In this role, you will have the opportunity to provide support, guidance, and comfort to patients and their loved ones during their time at our facility. We are looking for someone who is committed to providing exceptional patient-centered care and has the necessary qualifications to excel in this role. If this sounds like you, we encourage you to apply and become a valuable member of our compassionate and dedicated team.

  1. Provide emotional support to patients and their families during their time at the facility.
  2. Serve as a liaison between patients, families, and medical staff.
  3. Establish a welcoming and comforting environment for patients and their families.
  4. Listen actively and respond empathetically to patients' and families' needs and concerns.
  5. Offer guidance and resources to patients and families to help them navigate the healthcare system.
  6. Provide information about hospital policies, services, and resources to patients and families.
  7. Assist with communication and coordination between medical staff and patients/families.
  8. Collaborate with healthcare team to ensure patients' and families' needs are met.
  9. Maintain patient confidentiality and adhere to HIPAA regulations.
  10. Serve as a point of contact for patient and family feedback, concerns, and complaints.
  11. Help improve patient experience by identifying areas of improvement and providing suggestions.
  12. Stay updated on current healthcare practices and policies to better assist patients and families.
  13. Participate in training and development opportunities to enhance skills and knowledge.
  14. Maintain a positive and professional attitude at all times.
  15. Uphold the values and mission of the University of Vermont Medical Center.
Where is this job?
This job is located at Burlington, VT, USA
Job Qualifications

  • Excellent Communication Skills: In This Role, The Patient & Family Ambassador Will Be Interacting With Patients And Their Families On A Daily Basis. Therefore, Strong Verbal And Written Communication Skills Are Essential To Effectively Convey Information And Provide Support.

  • Empathy And Compassion: The Ideal Candidate Should Possess A Deep Sense Of Empathy And Compassion Towards Patients And Their Families. This Will Help Them Understand And Address Any Concerns Or Issues That May Arise During Interactions.

  • Knowledge Of Medical Terminology: A Basic Understanding Of Medical Terminology Is Crucial For This Role. This Will Enable The Patient & Family Ambassador To Effectively Communicate With Healthcare Professionals And Understand Medical Information That May Be Provided By The Hospital.

  • Strong Interpersonal Skills: The Ability To Build Relationships And Work Collaboratively With Patients, Their Families, And Healthcare Teams Is A Key Requirement For This Role. The Patient & Family Ambassador Must Be Able To Establish Trust And Rapport With Diverse Individuals And Work Well In A Team-Oriented Environment.

  • Previous Experience In A Healthcare Setting: Prior Experience Working In A Healthcare Setting, Such As A Hospital Or Clinic, Is Highly Desirable For This Role. It Demonstrates A Familiarity With The Healthcare Industry And An Understanding Of Patient Care, Which Will Be Beneficial In Performing The Duties Of A Patient & Family Ambassador.

Required Skills

  • Communication

  • Time Management

  • Conflict Resolution

  • Compassion

  • customer service

  • Critical Thinking

  • Active listening

  • Teamwork

  • Empathy

  • Problem-Solving

  • Patient Advocacy

  • Cultural Sensitivity

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Patient & Family Ambassador per diem in Burlington, VT, USA is $17-$19 per hour. This can vary depending on the specific job duties, experience level, and employer. Some employers may also offer benefits such as health insurance and paid time off in addition to the hourly wage.

Additional Information
UVM Medical Center is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedMarch 6th, 2025
Apply BeforeApril 11th, 2026
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About UVM Medical Center

The University of Vermont Medical Center is an academic medical center located in Burlington, Vermont, United States. Serving a population of more than 1 million people in Vermont and northern New York and approximately 160,000 residents in Chittenden and Grand Isle counties, The UVM Medical Center provides a full range of tertiary-level inpatient and outpatient services and provides primary care services at 10 Vermont locations.

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