Patient Account Representative I

Welcome to UVM Medical Center! We are seeking a dedicated and detail-oriented individual to join our team as a Patient Account Representative I. In this role, you will play a vital part in ensuring the financial well-being of our patients and the success of our organization. We are looking for someone with excellent communication and problem-solving skills, as well as a strong understanding of medical billing processes. If you are passionate about providing top-notch customer service and making a positive impact in the healthcare industry, we encourage you to apply for this exciting opportunity.

1. Manage patient accounts: Responsible for accurately and efficiently managing patient accounts, including insurance information, payment processing, and resolving billing inquiries.
2. Provide exceptional customer service: Serve as the main point of contact for patients and their families regarding billing and financial inquiries. Ensure a positive and professional experience for all patients.
3. Ensure accuracy of billing information: Review and verify patient insurance information, update patient records, and ensure accurate billing and coding to avoid discrepancies and errors.
4. Collaborate with healthcare staff: Work closely with healthcare providers, medical coders, and other staff to ensure accurate and timely billing processes.
5. Resolve billing inquiries: Investigate and resolve any billing inquiries or discrepancies, including denied claims, rejected payments, and outstanding balances.
6. Maintain confidentiality: Adhere to strict confidentiality guidelines when handling patient information and financial data.
7. Keep up-to-date with industry changes: Stay informed of any changes in medical billing laws and regulations to ensure compliance and accuracy in billing processes.
8. Maintain records: Keep detailed and organized records of all patient accounts, payments, and billing information for auditing and reporting purposes.
9. Collaborate with insurance companies: Communicate with insurance companies to verify coverage, submit claims, and resolve any issues that arise.
10. Identify areas for improvement: Continuously review and assess billing processes to identify areas for improvement and implement solutions to enhance efficiency and accuracy.

According to JobzMall, the average salary range for a Patient Account Representative I in South Burlington, VT, USA is $38,200 – $48,400 per year. However, this can vary depending on factors such as experience, education, and the specific employer.

The University of Vermont Medical Center is an academic medical center located in Burlington, Vermont, United States. Serving a population of more than 1 million people in Vermont and northern New York and approximately 160,000 residents in Chittenden and Grand Isle counties, The UVM Medical Center provides a full range of tertiary-level inpatient and outpatient services and provides primary care services at 10 Vermont locations.