Associate Director - Patient Relations

Are you passionate about advocating for patients and promoting a positive patient experience? Do you have strong leadership skills and a desire to make a difference in the healthcare field? The University of Washington is seeking a dynamic and experienced individual to join our team as Associate Director of Patient Relations. In this role, you will play a critical role in ensuring that our patients receive the highest quality of care and support. We are looking for someone who is a strong communicator, empathetic, and has a deep understanding of patient rights and healthcare regulations. If you are ready to take on a leadership position and make a meaningful impact in the lives of patients, we encourage you to apply for this exciting opportunity.

1. Develop and implement strategies to promote a positive patient experience across all departments and units within the university's healthcare system.
2. Collaborate with healthcare providers, staff, and other stakeholders to identify and address patient concerns and complaints in a timely and effective manner.
3. Ensure compliance with all patient rights and healthcare regulations, including HIPAA, through regular audits and training programs.
4. Monitor patient satisfaction metrics and identify areas for improvement, working closely with the quality improvement team to implement solutions.
5. Serve as a liaison between patients and healthcare providers, advocating for patient needs and rights while also addressing any concerns from the provider's perspective.
6. Lead and supervise a team of patient relations staff, providing guidance, training, and support to ensure high-quality service delivery.
7. Develop and maintain strong relationships with community organizations and patient advocacy groups to stay informed about patient needs and concerns.
8. Provide regular reports and updates to senior management on patient relations activities, including trends and areas for improvement.
9. Collaborate with the marketing and communications team to develop patient education materials and resources to improve patient understanding of their rights and responsibilities.
10. Stay current on industry trends and best practices in patient relations and make recommendations for improvement to senior management.

According to JobzMall, the average salary range for a Associate Director - Patient Relations in Seattle, WA, USA is $89,000-$109,000 per year. This can vary depending on factors such as years of experience, education level, and specific job responsibilities.

The University of Washington is a public research university in Seattle, Washington. Founded in 1861, Washington was first established in downtown Seattle approximately a decade after the city's founding to aid its economic development.