Service Agent II

At the University of Southern California, we are committed to providing exceptional service and support to our students, faculty, and staff. We are currently seeking a dedicated and customer-oriented Service Agent II to join our team. In this role, you will play a crucial role in ensuring the smooth operation of our university by providing timely and efficient assistance to our community. If you are a self-motivated individual with excellent communication and problem-solving skills, we encourage you to apply today.

1. Provide exceptional customer service to students, faculty, and staff of the University of Southern California.
2. Respond promptly and effectively to inquiries and requests from the university community.
3. Assist with resolving issues and concerns related to university services and operations.
4. Maintain a thorough understanding of university policies and procedures to accurately address inquiries.
5. Utilize communication skills to effectively convey information and provide guidance to individuals seeking assistance.
6. Collaborate with other university departments and teams to ensure efficient and effective resolution of issues.
7. Maintain accurate records of inquiries and resolutions for future reference.
8. Continuously seek opportunities to improve and enhance the service and support provided to the university community.
9. Stay up-to-date with university updates and changes in policies and procedures.
10. Act as a liaison between the university and external service providers when necessary.
11. Provide administrative support to the department as needed.
12. Remain professional and calm when handling challenging situations.
13. Adhere to all confidentiality and privacy policies to protect sensitive information.
14. Attend training and development programs to enhance job knowledge and skills.
15. Perform other duties as assigned by supervisors.

According to JobzMall, the average salary range for a Service Agent II in Los Angeles, CA, USA is $44,000-$66,000 per year. This may vary depending on factors such as experience, education, and industry.

The University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business.