Assistant Front Office Manager, USC Hotel

Attention all hospitality professionals! Are you looking for an exciting opportunity to join a prestigious university and luxury hotel? Look no further than the USC Hotel at the University of Southern California. We are seeking a dynamic and experienced Assistant Front Office Manager to join our team and help us deliver exceptional service to our guests. As the Assistant Front Office Manager, you will play a crucial role in ensuring the smooth operation of our front desk and guest services. If you have strong leadership skills, a passion for hospitality, and a proven track record in hotel management, we want to hear from you. Join us in creating unforgettable experiences for our guests at the USC Hotel.

1. Oversee the daily operations of the front desk and guest services at the USC Hotel, ensuring that all tasks are completed efficiently and in a timely manner.
2. Train, supervise, and motivate front desk staff to provide exceptional customer service and maintain high standards of professionalism.
3. Assist with scheduling and assigning tasks to front desk staff to ensure adequate coverage and efficient use of resources.
4. Monitor and maintain guest satisfaction by addressing and resolving any issues or complaints in a timely and effective manner.
5. Collaborate with other departments, such as housekeeping and maintenance, to ensure a seamless and enjoyable experience for guests.
6. Ensure proper handling of reservations, check-ins, check-outs, and billing processes, adhering to hotel policies and procedures.
7. Conduct regular audits of front desk operations, including cash handling and inventory management, to ensure accuracy and compliance.
8. Maintain a thorough understanding of the hotel's facilities, services, and promotions to provide guests with accurate and helpful information.
9. Assist in the development and implementation of strategies to improve guest satisfaction and increase revenue.
10. Stay updated on industry trends and best practices, and make recommendations for improvements to enhance the overall guest experience.
11. Act as a point of contact for VIP guests and handle special requests or arrangements as needed.
12. Foster a positive and collaborative work environment, promoting team building and professional development among front office staff.
13. Adhere to all safety and security protocols, ensuring the safety and well-being of guests and employees at all times.
14. Assist the Front Office Manager with administrative tasks such as budgeting, forecasting, and reporting.
15. Represent the USC Hotel in a professional and positive manner at all times, both internally and externally.

According to JobzMall, the average salary range for a Assistant Front Office Manager, USC Hotel in Los Angeles, CA, USA is $45,000 - $65,000 per year. However, this can vary based on factors such as experience, education, and the specific company or hotel the individual is working for.

The University of Southern California is one of the world’s leading private research universities. An anchor institution in Los Angeles, a global center for arts, technology and international business.