Administrative Specialist

Assesses all walk-ins and referrals to establish level of need for care and determines appropriate time frame for addressing the concerns presented by the student or in the referral. Provides de-escalation to students who enter the lobby and effectively addresses their concerns. Utilizes the online case management software to effectively document all walk-ins, phone calls, emails and referrals and to schedule appointments with case managers. Responds to calls from concerned parties by providing consultation and guidance to the caller to address their concerns. Responds to phone calls, emails and general inquiries regarding information related to office services, supporting students of concern, and providing campus and community resources. Provides office support in the form of responding to presentation requests, reserving rooms, arranging travel, managing office supplies, submitting work requests, etc.

The University of South Florida is a public research university in Tampa, Florida. It is a member institution of the State University System of Florida. Founded in 1956, USF is the fourth-largest public university in the state of Florida, and has a high-impact, global research university dedicated to student success serving Tampa, St. Petersburg and Sarasota-Manatee.