University of Pittsburgh

Client Services Analyst 1

University of Pittsburgh

Remote
Full-TimeDepends on ExperienceMid-LevelBachelors
Job Description

Are you looking for a challenging and dynamic career in client services? The University of Pittsburgh is seeking a highly motivated individual to join our team as a Client Services Analyst 1. In this role, you will have the opportunity to work with a diverse range of clients and utilize your analytical skills to provide exceptional customer service. We are seeking a candidate with a strong background in customer service and problem-solving, as well as excellent communication and organization skills. If you are passionate about helping others and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

  1. Provide exceptional customer service to a diverse range of clients.
  2. Utilize analytical skills to identify and solve client issues and concerns.
  3. Communicate effectively with clients to understand their needs and provide appropriate solutions.
  4. Maintain a high level of organization and attention to detail in all client interactions.
  5. Collaborate with team members to ensure efficient and effective resolution of client inquiries.
  6. Stay up-to-date on industry trends and best practices in client services.
  7. Demonstrate a strong understanding of the University of Pittsburgh's services and offerings.
  8. Proactively identify areas for improvement and suggest solutions to enhance the client experience.
  9. Follow established protocols and procedures for handling client inquiries and concerns.
  10. Maintain accurate and detailed records of client interactions and any necessary follow-up actions.
  11. Prioritize and manage multiple tasks and client requests in a fast-paced environment.
  12. Display a positive and professional attitude when interacting with clients and colleagues.
  13. Adhere to all ethical and confidentiality standards in handling sensitive client information.
  14. Continuously seek opportunities to enhance knowledge and skills related to client services.
  15. Embrace a results-driven mindset to achieve individual and team goals.
Where is this job?
This job opening is listed as 100% remote
Job Qualifications
  • Excellent Communication And Interpersonal Skills.

  • Bachelor's Degree In Business Administration, Marketing, Or A Related Field.

  • Minimum Of 1 Year Experience In Customer Service Or Client Support.

  • Proficient In Microsoft Office Suite And Customer Relationship Management (Crm) Software.

  • Strong Analytical And Problem-Solving Skills.

Required Skills
  • Data Analysis

  • Communication

  • Time Management

  • Technical Support

  • Multitasking

  • Attention to detail

  • Organizational Skills

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organization

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Client Services Analyst 1 is between $40,000-$60,000 per year. However, the exact salary may vary depending on factors such as location, industry, and years of experience. Some companies may also offer additional benefits and bonuses.

Additional Information
University of Pittsburgh is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 17th, 2025
Apply BeforeJune 9th, 2026
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About University of Pittsburgh

The University of Pittsburgh is a public state-related research university in Pittsburgh, Pennsylvania. The university is composed of 17 undergraduate and graduate schools and colleges at its urban Pittsburgh campus, home to the university's central administration and around 28,000 undergraduate and graduate students.

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