Library Assistant (LIBRA) – Public Services

Welcome to the University of Pennsylvania Libraries! We are seeking a highly motivated and customer service-oriented individual to join our team as a Library Assistant (LIBRA) in the Public Services department. As a LIBRA, you will play a vital role in providing support to our patrons and ensuring the smooth operation of our library services. We are looking for someone who is passionate about helping others, organized, and eager to learn in a fast-paced environment. If you have a love for books and a desire to contribute to the academic community, we encourage you to apply for this position.

1. Greet and welcome patrons to the University of Pennsylvania Libraries in a friendly and professional manner.
2. Provide excellent customer service to patrons by answering questions, assisting with research needs, and directing them to the appropriate resources.
3. Assist patrons with checking out and returning library materials, including books, media, and electronic resources.
4. Maintain a clean and organized library space, including shelving and organizing books, materials, and supplies.
5. Assist with the circulation of library materials, including checking in and out items, updating records, and processing holds and interlibrary loans.
6. Monitor and enforce library policies and procedures to ensure a safe and positive environment for all patrons.
7. Troubleshoot basic technical issues with library equipment, such as computers and printers.
8. Collaborate with other library staff to plan and execute events and programs for patrons.
9. Attend training and professional development sessions to stay updated on library resources and services.
10. Proactively identify and report any issues or concerns to the appropriate supervisor.
11. Assist with special projects and tasks as assigned by the Public Services department.
12. Contribute to the overall success and efficiency of the library by actively seeking ways to improve processes and procedures.
13. Maintain confidentiality and handle sensitive information, such as patron records, with discretion.
14. Embody the values and mission of the University of Pennsylvania Libraries, and serve as a positive representative of the institution.
15. Continuously learn and stay up-to-date on new library technologies and resources to better assist patrons.
16. Demonstrate a strong commitment to diversity, equity, and inclusion in all interactions with patrons and colleagues.

According to JobzMall, the average salary range for a Library Assistant (LIBRA) – Public Services in West Deptford, NJ, USA is $31,000 to $35,000 per year. However, this can vary depending on factors such as experience, education, and the specific library or organization. Some library assistant positions may also offer benefits such as health insurance and retirement plans.

The University of Pennsylvania, often abbreviated simply as Penn or UPenn, is a private Ivy League research university in Philadelphia. It was one of nine colonial colleges chartered prior to the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. Penn identifies as the fourth-oldest institution of higher education in the United States, though this representation is challenged by other universities. Benjamin Franklin and other Philadelphians established the university in 1749, which would make it the fifth-oldest institution of higher education. The university has four undergraduate schools and 12 graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor James Wilson participated in writing the first draft of the U.S. Constitution, its medical school, the first in North America, and Wharton, the nation's first collegiate business school.