University of Pennsylvania

Director of Student Services

University of Pennsylvania

Philadelphia, PA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to the University of Pennsylvania! We are currently seeking a dedicated and experienced individual to join our team as the Director of Student Services. In this role, you will have the opportunity to make a meaningful impact on the lives of our students by providing comprehensive and high-quality support services. We are looking for a dynamic leader who is passionate about student success and possesses strong interpersonal, organizational, and strategic skills. If you are ready to take on this exciting challenge and contribute to our vibrant community, we encourage you to read on and apply for this position.

  1. Develop and oversee the overall vision, direction, and strategies for the student services department.
  2. Provide leadership and guidance to a team of student services staff, including hiring, training, and performance evaluations.
  3. Collaborate with other university departments and stakeholders to ensure the delivery of integrated and coordinated services to students.
  4. Develop and implement policies, procedures, and initiatives to enhance the student experience and promote student success.
  5. Manage the budget and resources of the student services department effectively and efficiently.
  6. Stay up-to-date with current trends and best practices in student services and make recommendations for improvement.
  7. Foster a welcoming and inclusive environment for all students and ensure that their diverse needs are met.
  8. Oversee the planning and execution of orientation and other events to help students acclimate to university life.
  9. Develop and maintain relationships with external organizations and resources to provide additional support and opportunities for students.
  10. Serve as a resource for students, addressing their concerns and providing guidance and referrals as needed.
  11. Monitor and analyze data to assess the effectiveness of student services and make data-driven decisions for improvement.
  12. Maintain compliance with all applicable laws, regulations, and university policies.
  13. Represent the university and the student services department at various meetings, events, and conferences.
  14. Continuously evaluate and improve processes and programs to ensure high-quality services are being provided to students.
  15. Serve as a role model and mentor for student services staff, promoting a positive and collaborative work culture.
Where is this job?
This job is located at Philadelphia, PA, USA
Job Qualifications
  • A Minimum Of 5 Years Experience In Student Services, Preferably In A Higher Education Setting.

  • A Master's Degree In Education, Counseling, Or A Related Field.

  • Proven Leadership And Management Skills, Including Experience Supervising And Developing Staff.

  • Familiarity With Student Support Programs And Services, Such As Academic Advising, Career Counseling, And Mental Health Resources.

  • Excellent Communication And Interpersonal Skills, With The Ability To Collaborate With Various Stakeholders Including Students, Faculty, And Administration.

Required Skills
  • Data Analysis

  • Crisis Management

  • Budget management

  • Conflict Resolution

  • Community Outreach

  • Program development

  • Leadership development

  • diversity and inclusion

  • student engagement

  • Resource allocation

  • Strategic

  • Student Advocacy

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Director of Student Services in Philadelphia, PA, USA is between $80,000-$110,000 per year. However, this can vary depending on the size and type of institution, as well as the director's level of experience and qualifications. Some directors may earn significantly more, especially if they are in a leadership role at a large university or have extensive experience in the field.

Additional Information
University of Pennsylvania is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 7th, 2025
Apply BeforeSeptember 18th, 2025
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About University of Pennsylvania

The University of Pennsylvania, often abbreviated simply as Penn or UPenn, is a private Ivy League research university in Philadelphia. It was one of nine colonial colleges chartered prior to the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. Penn identifies as the fourth-oldest institution of higher education in the United States, though this representation is challenged by other universities. Benjamin Franklin and other Philadelphians established the university in 1749, which would make it the fifth-oldest institution of higher education. The university has four undergraduate schools and 12 graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor James Wilson participated in writing the first draft of the U.S. Constitution, its medical school, the first in North America, and Wharton, the nation's first collegiate business school.

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