Customer Service Clerk, Restorative Clinic

Are you passionate about providing exceptional customer service? Do you have a strong background in administrative support and a desire to work in the healthcare industry? The University of Pennsylvania's Restorative Clinic is seeking a friendly and detail-oriented Customer Service Clerk to join our team. In this role, you will be responsible for assisting patients and their families with scheduling appointments, answering inquiries, and providing general support to our clinic staff. If you have excellent communication skills, a positive attitude, and a commitment to delivering top-notch customer service, we want to hear from you!

1. Provide exceptional customer service to patients and their families.
2. Answer inquiries from patients and their families in a timely and professional manner.
3. Schedule appointments for patients and ensure accuracy and efficiency in the process.
4. Assist clinic staff with administrative tasks, such as filing, data entry, and record keeping.
5. Maintain a positive and friendly attitude while interacting with patients, their families, and colleagues.
6. Handle sensitive and confidential information with discretion and professionalism.
7. Communicate effectively with patients, families, and staff, both verbally and in writing.
8. Proactively identify and address any potential issues or concerns raised by patients or their families.
9. Collaborate with other team members to ensure smooth and efficient operations of the clinic.
10. Stay updated on clinic policies, procedures, and services in order to provide accurate information to patients and families.
11. Maintain a clean and organized work environment.
12. Continuously seek opportunities to improve customer service processes and procedures.
13. Adhere to all HIPAA regulations and confidentiality guidelines.
14. Attend training and development sessions to enhance customer service skills and knowledge.
15. Perform other duties as assigned by the clinic manager.

According to JobzMall, the average salary range for a Customer Service Clerk, Restorative Clinic in Philadelphia, PA, USA is $26,000-$45,000 per year. This range can vary depending on factors such as experience, location, and specific job duties and responsibilities. Additionally, benefits such as health insurance, retirement plans, and bonuses may also be included in the overall compensation package.

The University of Pennsylvania, often abbreviated simply as Penn or UPenn, is a private Ivy League research university in Philadelphia. It was one of nine colonial colleges chartered prior to the U.S. Declaration of Independence when Benjamin Franklin, the university's founder and first president, advocated for an educational institution that trained leaders in academia, commerce, and public service. Penn identifies as the fourth-oldest institution of higher education in the United States, though this representation is challenged by other universities. Benjamin Franklin and other Philadelphians established the university in 1749, which would make it the fifth-oldest institution of higher education. The university has four undergraduate schools and 12 graduate and professional schools. Schools enrolling undergraduates include the College of Arts and Sciences, the School of Engineering and Applied Science, the Wharton School, and the School of Nursing. Among its highly ranked graduate schools are its law school, whose first professor James Wilson participated in writing the first draft of the U.S. Constitution, its medical school, the first in North America, and Wharton, the nation's first collegiate business school.