Customer Access Assistant

Welcome to the University of Kentucky, where we are dedicated to providing a world-class education and fostering a supportive community for our students. We are currently seeking a Customer Access Assistant to join our team and assist in providing exceptional service to our students, faculty, and staff. As a Customer Access Assistant, you will play a crucial role in ensuring that all members of the University have seamless access to the resources and support they need. We are looking for a highly organized and customer-focused individual with excellent communication skills and a passion for helping others. If you are ready to be a part of our dynamic and diverse community, we encourage you to apply for this exciting opportunity.

1. Greet and welcome students, faculty, and staff to the University of Kentucky in a friendly and professional manner.
2. Assist students, faculty, and staff with accessing various resources and services offered by the University.
3. Provide accurate and timely information about University policies, procedures, and services.
4. Respond to inquiries from students, faculty, and staff via email, phone, or in-person.
5. Maintain a positive and helpful attitude while assisting individuals with their needs.
6. Coordinate with various departments to ensure efficient and effective service delivery.
7. Keep accurate records of interactions and transactions with students, faculty, and staff.
8. Assist with scheduling appointments and managing calendars for University staff.
9. Collaborate with other team members to improve customer service processes and procedures.
10. Stay updated on University policies, events, and services to provide accurate information to students, faculty, and staff.
11. Handle complaints and resolve any issues in a timely and professional manner.
12. Uphold confidentiality and handle sensitive information with discretion.
13. Attend training and development programs to enhance customer service skills.
14. Assist with administrative tasks such as filing, data entry, and maintaining office supplies.
15. Represent the University of Kentucky in a positive and professional manner at all times.

According to JobzMall, the average salary range for a Customer Access Assistant in Lexington, KY, USA is $25,000 - $30,000 per year. However, this can vary depending on factors such as the specific company, location, and the individual's experience and qualifications.

The University of Kentucky (UK, UKY, or U of K) is a public land-grant research university in Lexington, Kentucky. Founded in 1865 by John Bryan Bowman as the Agricultural and Mechanical College of Kentucky, the university is one of the state's two land-grant universities (the other being Kentucky State University) and the institution with the highest enrollment in the state. The institution comprises 16 colleges, a graduate school, 93 undergraduate programs, 99 master programs, 66 doctoral programs, and four professional programs. It is classified among "R1: Doctoral Universities – Very high research activity".