Manager, Service Management

We are seeking a highly qualified, motivated, and customer-focused Manager of Service Management to join the University of California, Riverside’s team. The Manager of Service Management will be responsible for overseeing the operations of the service management team and ensuring the delivery of exceptional service to the university’s internal and external stakeholders. The ideal candidate must have a minimum of five years of experience in a related field, excellent communication and organizational skills, and the ability to manage a dynamic team of professionals. They should also have a proven track record of planning and executing service management projects and have a strong understanding of service management best practices. In addition, the Manager of Service Management should possess a customer-centric mindset and be passionate about providing great service. We are looking for a leader who can inspire excellence and foster collaboration. If you are a problem-solver with a commitment to quality and a passion for customer service, we invite you to apply!

Responsibilities:

1. Oversee the operations of the service management team and ensure the delivery of exceptional service to the university’s internal and external stakeholders.
2. Plan and execute service management projects.
3. Lead and inspire a dynamic team of professionals.
4. Develop and maintain strong relationships with customers.
5. Ensure the highest level of customer satisfaction.
6. Utilize service management best practices.
7. Foster a customer-centric culture that emphasizes quality and exceptional service.
8. Monitor and evaluate service delivery performance.
9. Develop and implement processes and procedures to ensure operational efficiency.
10. Monitor project timelines and budgets.

According to JobzMall, the average salary range for a Manager, Service Management in Riverside, CA, USA is $85,267 to $148,216. This range is based on salaries reported by actual employers for this position in the Riverside area.

The University of California, Riverside is one of 10 universities within the prestigious University of California system, and the only UC located in Inland Southern California.