Complaint Resolution Officer

The University of California, Riverside is looking for a Complaint Resolution Officer who is passionate about creating a safe and equitable environment for all of our students. We are seeking an individual with the skills to effectively assess, investigate, and resolve complaints in a timely and equitable manner. The ideal candidate should possess a combination of knowledge, skills, and abilities to ensure the successful resolution of all complaints. The Complaint Resolution Officer must have excellent communication skills, an ability to maintain confidentiality, and sound judgment when addressing disputes. Above all, the successful candidate must have a demonstrated commitment to equity, diversity, inclusion, and social justice. This is an excellent opportunity to join a dynamic team that is dedicated to creating a supportive campus for all members of our community.

Responsibilities:

1. Monitor and respond to complaints in a timely and equitable manner.
2. Assess complaints, investigate the issues, and resolve them in a way that is fair and meets the University’s policies and procedures.
3. Maintain confidentiality when dealing with sensitive information.
4. Communicate effectively and respectfully with all stakeholders.
5. Utilize strong judgement when assessing and resolving complaints.
6. Adhere to all relevant laws, regulations, and policies related to complaint resolution.
7. Promote equity, diversity, inclusion, and social justice.
8. Monitor progress of complaints and ensure complaints are resolved in a timely manner.
9. Prepare reports and provide updates on complaint resolution efforts.
10. Coordinate with relevant departments to ensure successful resolution of complaints.

According to JobzMall, the average salary range for a Complaint Resolution Officer in Riverside, CA, USA is between $50,000 and $70,000 per year. This range is dependent on experience level, qualifications, and job responsibilities. The salary range could also be higher depending on the employer.

The University of California, Riverside is one of 10 universities within the prestigious University of California system, and the only UC located in Inland Southern California.