ServiceNow Service Manager

Are you a highly motivated individual with a passion for providing exceptional service and solving complex problems? Do you thrive in a fast-paced, dynamic environment? Then the University of California, Berkeley has an exciting opportunity for you as our ServiceNow Service Manager. In this role, you will be responsible for managing and optimizing our ServiceNow platform to support the diverse needs of our campus community. We are seeking a skilled professional with experience in IT service management, a strong understanding of ServiceNow, and a commitment to delivering exceptional customer service. If you are ready to take on this rewarding challenge, we encourage you to apply today!

1. Manage and optimize the ServiceNow platform for the University of California, Berkeley to meet the diverse needs of the campus community.
2. Provide exceptional customer service, ensuring prompt and effective resolution of complex problems.
3. Collaborate with various departments and stakeholders to understand their service needs and implement solutions through ServiceNow.
4. Develop and maintain processes and procedures for IT service management using ServiceNow.
5. Conduct regular reviews and audits to ensure the ServiceNow platform is meeting performance and efficiency standards.
6. Stay updated on industry best practices and new features in ServiceNow to continuously improve and enhance the platform.
7. Train and support end users on how to utilize ServiceNow effectively.
8. Lead and manage a team of ServiceNow administrators and developers.
9. Develop and maintain relationships with external vendors and service providers.
10. Monitor and report on the performance and usage of the ServiceNow platform.
11. Troubleshoot and resolve any technical issues related to ServiceNow.
12. Develop and implement strategies to increase adoption and usage of ServiceNow across the campus community.
13. Ensure compliance with security and data privacy regulations.
14. Communicate updates, changes, and enhancements related to ServiceNow to relevant stakeholders.
15. Continuously evaluate and improve the ServiceNow platform to meet the evolving needs of the University.

According to JobzMall, the average salary range for a ServiceNow Service Manager in Campus-Berkeley, Irvine, CA 92612, USA is $130,000-$150,000 per year. This can vary depending on the specific job responsibilities, level of experience, and the company's industry and size. Some ServiceNow Service Managers may earn higher salaries, particularly if they have advanced certifications and extensive experience in the field. It's important to research the specific job market and company to get a better understanding of the salary range for this role.

The University of California, Berkeley (UC Berkeley, Berkeley, Cal, or California) is a public research university in Berkeley, California. Founded in 1868, it is the oldest of the ten campuses of the University of California. Berkeley has been ranked by numerous major education publications as among the top 10 universities in the world.