Patient Services Assistant II

Are you a compassionate individual with a strong desire to serve others? Do you thrive in a fast-paced and dynamic environment? If so, the University of California, Berkeley is seeking a dedicated individual to join our team as a Patient Services Assistant II. This role is critical in providing exceptional care and support to our diverse patient population. As a member of our team, you will have the opportunity to make a meaningful impact on the lives of our patients. We are looking for candidates with excellent communication skills, a positive attitude, and a minimum of 2 years of experience in a healthcare setting. If you are ready to join a prestigious institution and contribute to our mission of providing world-class healthcare, we encourage you to apply for this position.

1. Provide exceptional customer service to patients and their families, ensuring a positive and compassionate experience.
2. Maintain a welcoming and organized front desk area, greeting patients and directing them to the appropriate department or healthcare professional.
3. Schedule and confirm patient appointments, ensuring accuracy and efficiency.
4. Answer phone calls and respond to inquiries from patients, healthcare professionals, and other team members in a timely and professional manner.
5. Assist patients with filling out necessary forms and obtaining required medical records.
6. Collect and process payments, ensuring accuracy and confidentiality.
7. Maintain patient records and update information as needed.
8. Collaborate with healthcare professionals to ensure seamless patient care and excellent communication.
9. Adhere to all HIPAA and patient confidentiality guidelines.
10. Handle patient complaints or concerns with empathy and professionalism, escalating as necessary.
11. Continuously strive to improve processes and procedures to enhance the patient experience.
12. Keep up-to-date with all relevant policies, procedures, and regulations in the healthcare industry.
13. Assist with training and mentoring new team members as needed.
14. Maintain a positive and collaborative attitude while working in a fast-paced and dynamic environment.
15. Contribute to the overall mission of the University of California, Berkeley by providing world-class healthcare to our diverse patient population.

According to JobzMall, the average salary range for a Patient Services Assistant II in Berkeley, CA, USA is between $40,000 and $60,000 per year. However, this may vary depending on factors such as experience, qualifications, and the specific employer.

The University of California, Berkeley (UC Berkeley, Berkeley, Cal, or California) is a public research university in Berkeley, California. Founded in 1868, it is the oldest of the ten campuses of the University of California. Berkeley has been ranked by numerous major education publications as among the top 10 universities in the world.