IT Technician- Hourly
Do you have a passion for technology and a desire to make a positive impact in the field of education? Are you a problem solver and a team player? The University of Arkansas is seeking an IT Technician to join our dynamic team. As an IT Technician, you will play a crucial role in providing technical support and solutions to our faculty, staff, and students. This is an hourly position that offers a competitive salary and excellent benefits. If you have a strong technical background and a customer service mindset, we want to hear from you!
- Provide technical support to faculty, staff, and students at the University of Arkansas.
- Troubleshoot and resolve technical issues related to hardware, software, and network systems.
- Collaborate with team members to develop and implement solutions to improve technology processes and systems.
- Install, configure, and maintain hardware and software systems.
- Assist in the procurement and inventory management of technology equipment.
- Conduct training sessions for faculty, staff, and students on new technology systems and processes.
- Stay updated on the latest technology trends and advancements in the field of education.
- Maintain a customer service mindset and provide excellent support to all users.
- Document and maintain accurate records of technical issues and resolutions.
- Adhere to university policies and procedures related to technology usage and security.
- Collaborate with other departments and IT teams to ensure seamless integration of technology systems.
- Respond to and resolve technical support requests in a timely and efficient manner.
- Provide after-hours support as needed.
- Continuously evaluate and improve technical processes to ensure efficiency and effectiveness.
- Participate in team meetings and contribute ideas for process improvement and team collaboration.
Technical Knowledge And Experience: The Ideal Candidate Should Have A Strong Understanding Of Computer Hardware, Software, Networking, And Troubleshooting Techniques. They Should Also Have Experience With Various Operating Systems And Applications Commonly Used In An Academic Setting.
Communication Skills: As An It Technician, The Candidate Will Be Interacting With A Diverse Group Of Faculty, Staff, And Students On A Daily Basis. Strong Communication Skills, Both Written And Verbal, Are Essential For Effectively Explaining Technical Concepts And Providing Support.
Customer Service Orientation: The Candidate Should Have A Customer-Focused Mindset And A Strong Commitment To Providing Excellent Service To Users. This Includes The Ability To Remain Calm And Patient When Dealing With Frustrated Or Inexperienced Users.
Time Management And Multitasking Abilities: It Technicians At The University Of Arkansas Are Responsible For Handling A Wide Range Of Technical Issues And Requests. The Candidate Should Be Able To Prioritize Tasks, Manage Their Time Effectively, And Handle Multiple Projects Simultaneously.
Bachelor's Degree In A Related Field: While Not Always Required, A Bachelor's Degree In Computer Science, Information Technology, Or A Related Field Is Preferred For This Position. This Shows A Strong Foundation In The Technical Skills And Knowledge Necessary For The Role.
Project Management
Networking
Troubleshooting
Database Management
customer service
Mobile Device Management
Software Installation
System Administration
Security Management
Hardware Repair
Backup And Recovery
Communication
Leadership
Time management
Interpersonal Skills
creativity
Organization
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a IT Technician- Hourly in Fayetteville, AR, USA is $16 - $28 per hour. This can vary depending on the specific job responsibilities, level of experience, and the company's compensation policies. Some companies may offer additional benefits such as health insurance, retirement plans, and paid time off. It is important to research and compare salaries offered by different companies in the area to get a better understanding of the average pay for this role.
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The University of Arkansas is a public land-grant, research university in Fayetteville, Arkansas. It is the flagship campus of the University of Arkansas System and the largest, best-known university in the state.
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