University of Arkansas

Help Desk Technician

University of Arkansas
Fayetteville, AR, USA
Full-TimeDepends on ExperienceEntry LevelAssociate
Job Description

The Help Desk Technician is responsible for providing assistance and support related to campus technologies. Respond to requests either in person, over the phone, via email or chat. Write training manuals, document knowledge. Train others. Respond to email messages for users seeking help. Ask questions to determine nature of problem. Walk user through problem-solving process. Install, modify, and repair computer hardware and software as needed. Gain feedback from users about computer usage.

Where is this job?
This job is located at Fayetteville, AR, USA
Job Qualifications

  • At least one year of experience in general help-desk/computer tech support preferred

  • Familiarity/knowledge with various software, devices, and basic campus technologies

  • Experience in Windows and Macintosh environments

Required Skills

  • Troubleshooting

  • Time Management

  • Customer Service skills

Soft Skills

  • Adaptable

  • Multitasking

  • Verbal communication

  • Detail Oriented

  • written communication

Compensation

According to JobzMall, the average salary range for a Help Desk Technician in Fayetteville, AR, USA is $35,000-$45,000 per year. This range can vary depending on the experience and qualifications of the individual.

Additional Information
University of Arkansas is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJune 9th, 2022
Apply BeforeJune 21st, 2025
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About University of Arkansas

The University of Arkansas is a public land-grant, research university in Fayetteville, Arkansas. It is the flagship campus of the University of Arkansas System and the largest, best-known university in the state.

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