Customer Service Representative
Welcome to Union Pacific Railroad, where we are dedicated to providing exceptional customer service to our valued clients. As a Customer Service Representative, you will play a vital role in ensuring our customers' needs are met with efficiency and professionalism. We are seeking individuals with strong communication skills, a passion for problem-solving, and a commitment to delivering top-notch service. Join our team and be a part of a company that values its employees and strives for excellence in all aspects of our business.
- Greet and welcome customers in a friendly and professional manner.
- Respond to customer inquiries and provide accurate and timely information about Union Pacific Railroad's services and policies.
- Listen actively to customers' concerns and effectively address their needs and requests.
- Assist customers with booking and managing their rail transportation needs.
- Collaborate with other departments to resolve customer issues and ensure a smooth and satisfactory experience.
- Maintain a thorough understanding of Union Pacific Railroad's services and pricing structures.
- Proactively identify and anticipate customer needs and provide appropriate solutions.
- Handle customer complaints and escalations with empathy and efficiency.
- Maintain accurate and organized customer records and communication logs.
- Continuously strive to improve customer service processes and procedures.
- Stay updated on industry trends and changes in policies and procedures.
- Meet and exceed individual and team performance goals set by the company.
- Communicate effectively with team members and management to ensure a cohesive and efficient work environment.
- Uphold company values and standards while representing Union Pacific Railroad to customers.
- Attend training and development sessions to enhance customer service skills and knowledge of company products and services.
Excellent Communication Skills: A Customer Service Representative At Union Pacific Railroad Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.
Knowledge Of Railroad Industry: The Ideal Candidate Should Have A Good Understanding Of The Railroad Industry, Including Safety Regulations, Operations, And Customer Service Standards.
Problem-Solving Abilities: A Customer Service Representative Should Be Able To Identify And Resolve Customer Issues Efficiently And Effectively, Often Under Pressure. Strong Problem-Solving Skills Are Crucial In This Role.
Attention To Detail: Attention To Detail Is Essential In The Railroad Industry To Ensure The Safety And Satisfaction Of Customers. A Customer Service Representative Should Be Detail-Oriented And Able To Accurately Record And Track Information.
Team Player: Union Pacific Railroad Values Teamwork And Collaboration. A Customer Service Representative Should Be A Team Player, Able To Work Well With Others And Contribute To The Overall Success Of The Team.
Communication
Time Management
Multitasking
Conflict Resolution
Computer proficiency
Active listening
Customer Focus
Teamwork
Empathy
Problem-Solving
Adaptability
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in Roseville, CA, USA is between $32,000 to $45,000 per year. This can vary depending on the specific company, experience level, and job duties. Some customer service roles may also offer bonuses or commission on top of the base salary.
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The Union Pacific Railroad, legally Union Pacific Railroad Company and simply Union Pacific, is a freight-hauling railroad that operates 8,300 locomotives over 32,200 miles routes in 23 U.S. states west of Chicago and New Orleans.
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