Customer Service Representative

Are you passionate about providing exceptional customer service and helping others? Do you have excellent communication and problem-solving skills? If so, Union Pacific Railroad is seeking a dedicated and enthusiastic individual to join our team as a Customer Service Representative.As a Customer Service Representative at Union Pacific Railroad, you will play a vital role in ensuring our customers have a positive and efficient experience. You will be responsible for addressing customer inquiries, resolving issues, and providing support for our services. We are looking for a friendly and detail-oriented individual who is able to thrive in a fast-paced environment.To be successful in this role, you must have excellent communication skills, both written and verbal, and the ability to handle multiple tasks simultaneously. A high school diploma or equivalent is required, and previous customer service experience is preferred. If you are a team player with a strong customer service mindset, we encourage you to apply for this exciting opportunity with Union Pacific Railroad.

• Addressing customer inquiries and concerns in a timely and professional manner
• Providing exceptional customer service by actively listening and finding solutions to customers' needs
• Resolving customer issues and escalating to the appropriate department if necessary
• Assisting customers with booking and managing their services
• Communicating effectively with customers, both written and verbal
• Maintaining accurate and organized customer records and documentation
• Collaborating with team members to ensure a smooth and efficient customer service experience
• Staying up-to-date on company products, services, and policies to provide accurate information to customers
• Handling multiple tasks simultaneously while maintaining a high level of accuracy
• Following company procedures and protocols to ensure customer satisfaction and data security
• Maintaining a positive and friendly attitude towards customers and colleagues
• Adhering to company standards and regulations regarding customer service and data protection
• Continuously seeking ways to improve and streamline customer service processes
• Participating in training and development opportunities to enhance customer service skills and knowledge.

According to JobzMall, the average salary range for a Customer Service Representative in Cheyenne, WY, USA is $25,000-$35,000 per year. However, this can vary greatly depending on factors such as experience, industry, and company size. Some companies may also offer bonuses or incentives for meeting performance goals.

The Union Pacific Railroad, legally Union Pacific Railroad Company and simply Union Pacific, is a freight-hauling railroad that operates 8,300 locomotives over 32,200 miles routes in 23 U.S. states west of Chicago and New Orleans.