Customer Service Representative
Welcome to Union Pacific Railroad, where we strive to provide top-notch customer service to our valued clients. As a Customer Service Representative, you will play a crucial role in ensuring the satisfaction and loyalty of our customers. We are seeking a dedicated and motivated individual to join our team and help us continue to deliver exceptional service. If you are a people-oriented problem solver with strong communication skills and a passion for providing outstanding customer support, we want to hear from you!
- Greet and welcome customers in a friendly and professional manner.
- Listen attentively to customers' inquiries and concerns and provide prompt and accurate responses.
- Maintain a positive and helpful attitude when dealing with customers, even in challenging situations.
- Assist customers in making reservations, booking tickets, and other services as needed.
- Provide information and updates on train schedules, delays, and other relevant information.
- Handle and resolve customer complaints and issues in a timely and efficient manner.
- Collaborate with other departments to ensure seamless delivery of services to customers.
- Maintain accurate records of customer interactions and transactions.
- Continuously strive to improve customer satisfaction and loyalty through proactive communication and problem-solving.
- Keep up-to-date with company policies, procedures, and services to provide accurate and up-to-date information to customers.
- Adhere to company standards and guidelines for quality customer service.
- Identify and report any potential issues or concerns that may impact customer satisfaction.
- Attend training and development programs to enhance customer service skills.
- Perform other duties as assigned by the supervisor.
Excellent Communication Skills: A Customer Service Representative At Union Pacific Railroad Must Have Strong Verbal And Written Communication Skills In Order To Effectively Interact With Customers And Provide Timely And Accurate Information.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Valued At Union Pacific Railroad. Candidates Should Be Able To Demonstrate Their Ability To Handle Difficult Customer Situations And Provide A Positive Customer Experience.
Knowledge Of Railroad Operations: Candidates With Prior Knowledge Of The Railroad Industry And Operations Will Have A Competitive Edge For The Position. This Includes Understanding Of Safety Regulations And The Ability To Navigate Railroad Systems And Schedules.
Problem-Solving Skills: Customer Service Representatives At Union Pacific Railroad Must Be Able To Think On Their Feet And Find Solutions To Customer Issues. This Requires Strong Problem-Solving Skills And The Ability To Remain Calm Under Pressure.
Team Player: The Ability To Work Well With Others Is Essential For A Customer Service Representative At Union Pacific Railroad. Candidates Should Be Able To Collaborate With Colleagues And Other Departments To Ensure Customer Needs Are Met Efficiently And Effectively.
Communication Skills
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Active listening
Teamwork
Empathy
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Critical thinking
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Service Representative in Omaha, NE, USA is between $29,000 to $35,000 per year. However, this can vary depending on factors such as experience, company size, and industry. Some higher-paying industries for customer service representatives in Omaha include finance, insurance, and healthcare. Additionally, those with bilingual skills or technical expertise may also command higher salaries.
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The Union Pacific Railroad, legally Union Pacific Railroad Company and simply Union Pacific, is a freight-hauling railroad that operates 8,300 locomotives over 32,200 miles routes in 23 U.S. states west of Chicago and New Orleans.
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