Scheduling/Customer Service Representative

At UNC Health Care, we are looking for an enthusiastic and motivated Scheduling/Customer Service Representative to join our team. This position will provide a unique opportunity to be part of a dynamic and fast-paced customer service team. The ideal candidate should possess excellent communication skills, a commitment to excellence in customer service, and the ability to work with a diverse customer base.We are looking for a Scheduling/Customer Service Representative with at least one year of customer service experience and familiarity with medical office procedures. The candidate should be able to multitask with ease and have the ability to work in a fast-paced environment. The ability to quickly and accurately respond to customer inquiries is essential. This position requires excellent problem-solving skills and the ability to think on one’s feet. A positive attitude and a commitment to customer service excellence is also a must.

Responsibilities:

1. Respond to customer inquiries in a timely and accurate manner.
2. Provide excellent customer service and maintain a positive attitude.
3. Demonstrate problem-solving and critical thinking skills.
4. Multi-task and work in a fast-paced environment.
5. Schedule appointments and manage customer records.
6. Maintain a professional demeanor and adhere to company policies.
7. Ensure customer satisfaction and loyalty.
8. Adhere to HIPAA regulations and maintain patient confidentiality.
9. Follow up with customers to ensure their inquiries are addressed.
10. Utilize available resources to answer customer inquiries.

According to JobzMall, the average salary range for a Scheduling/Customer Service Representative in Raleigh, NC, USA is $22,000 - $35,000 per year. This range may vary depending on the company, industry, and the qualifications and experience of the individual.

UNC Health is a not-for-profit medical system owned by the State of North Carolina and based in Chapel Hill, North Carolina at the University of North Carolina at Chapel Hill. It provides services throughout the Research Triangle and North Carolina. UNC Health was created in 1998, when the North Carolina General Assembly passed legislation that established the UNC Health Care System, bringing under one entity UNC Hospitals and the clinical programs of the UNC School of Medicine.