Welcome to the University of Massachusetts Amherst, a leading public research institution dedicated to creating a diverse and inclusive community of learning. We are currently seeking a skilled and dedicated Technical Assistant III to join our team and support our mission of academic excellence. In this role, you will provide technical support and assistance to faculty, staff, and students in a fast-paced and dynamic environment. The ideal candidate will have a strong background in technical support and possess excellent communication and problem-solving skills. If you are passionate about technology and eager to contribute to the success of our university, we encourage you to apply for this exciting opportunity.
- Provide technical support and assistance to faculty, staff, and students in a timely and efficient manner.
- Troubleshoot and resolve technical issues related to hardware, software, and network connectivity.
- Install, configure, and maintain various computer systems and software programs.
- Collaborate with team members to develop and implement new technological solutions.
- Stay up-to-date with emerging technologies and make recommendations for improvements to current systems.
- Train and educate users on new technology and software applications.
- Create and maintain technical documentation and user guides.
- Ensure the security and integrity of all technology systems and data.
- Communicate effectively with individuals at all levels within the university community.
- Prioritize and manage multiple tasks and projects in a fast-paced environment.
- Provide exceptional customer service and maintain a positive and professional attitude.
- Adhere to university policies and procedures related to technology and information security.
- Participate in team meetings and contribute ideas for improving processes and procedures.
- Collaborate with other departments and IT teams as needed.
- Perform other related duties and responsibilities as assigned.
Bachelor's Degree In A Relevant Field Such As Computer Science, Information Technology, Or Engineering.
Minimum Of 3 Years Of Experience Working In A Technical Support Role, Preferably In A Higher Education Or Research Environment.
Strong Knowledge Of Computer Hardware, Software, And Networking Systems, Including Proficiency In Troubleshooting And Resolving Technical Issues.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Interact With A Diverse User Base And Provide Technical Assistance In A Clear And Concise Manner.
Familiarity With Project Management Principles And Experience Coordinating And Managing Technical Projects From Start To Finish.
Documentation
Quality Assurance
Project Management
Training
Troubleshooting
Data Analysis
Technical Support
Database Management
Technical Writing
Software testing
System Administration
Research Support
Communication
Leadership
Time management
creativity
flexibility
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Technical Assistant III is between $45,000 and $60,000 per year. However, this can vary based on location, experience, and specific job duties. For example, a Technical Assistant III in a major city may earn a higher salary compared to one in a smaller town. Additionally, someone with more experience or specialized skills may also earn a higher salary.
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The University of Massachusetts Amherst is a public research and land-grant university in Amherst, Massachusetts. It is the flagship campus of the University of Massachusetts system. UMass Amherst has an annual enrollment of approximately 1,300 faculty members and more than 30,000 students.
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