Assistant Manager for UMass Downtown

Welcome to UMass Downtown, the bustling hub of the University of Massachusetts Amherst. We are looking for a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in ensuring the success of our diverse and dynamic community. We are seeking someone with a strong background in management, exceptional organizational skills, and a passion for providing excellent customer service. If you thrive in a fast-paced environment and have a desire to make a positive impact, we encourage you to apply.

1. Oversee daily operations of UMass Downtown, including managing staff, scheduling, and ensuring smooth functioning of the facility.
2. Train and develop staff members to meet high standards of customer service and professionalism.
3. Assist in creating and implementing policies and procedures to maintain a safe, welcoming, and inclusive environment for all patrons.
4. Collaborate with other managers and departments to plan and execute events and activities for the UMass Downtown community.
5. Monitor and manage inventory, ordering, and budgeting to ensure efficient use of resources.
6. Handle customer inquiries, complaints, and feedback in a timely and professional manner.
7. Conduct performance evaluations and provide constructive feedback to staff to ensure continuous improvement.
8. Maintain compliance with all applicable laws, regulations, and policies related to the operation of UMass Downtown.
9. Stay informed about industry trends and implement best practices to enhance the overall experience for patrons.
10. Assist in marketing and promoting UMass Downtown through various channels, such as social media, flyers, and campus events.
11. Maintain accurate records and reports related to operations, finances, and staff.
12. Serve as a role model for staff by consistently demonstrating high levels of integrity, professionalism, and customer service.
13. Collaborate with the Manager to develop and implement strategies to increase revenue and improve efficiency.
14. Continuously seek opportunities to improve and innovate processes and procedures within the organization.
15. Support the Manager in any other tasks or projects related to the successful operation of UMass Downtown.

According to JobzMall, the average salary range for a Assistant Manager for UMass Downtown in 300 Massachusetts Ave, Amherst, MA 01003, USA is $40,000 to $60,000 per year. This salary range can vary depending on factors such as experience, qualifications, and job responsibilities. Additionally, the cost of living in Amherst, MA may also impact the salary range. It is recommended to research current job listings and salary data in the specific location for a more accurate estimate.

The University of Massachusetts Amherst is a public research and land-grant university in Amherst, Massachusetts. It is the flagship campus of the University of Massachusetts system. UMass Amherst has an annual enrollment of approximately 1,300 faculty members and more than 30,000 students.