Front Desk/Donor Engagement Coordinator

Welcome to the UCLA Development team! We are seeking a passionate and detail-oriented Front Desk/Donor Engagement Coordinator to join our dynamic team. As the first point of contact for our donors and visitors, you will play a crucial role in fostering positive relationships and ensuring smooth operations at our front desk. In this role, you will have the opportunity to interact with a diverse group of individuals, including faculty, students, alumni, and community members. To excel in this position, you must have excellent communication and organizational skills, a strong customer service mindset, and a genuine interest in philanthropy and higher education. If you are eager to make a difference and be a part of a collaborative and supportive team, we invite you to apply for this exciting opportunity at UCLA.

1. Greet and welcome donors and visitors in a friendly and professional manner at the front desk.
2. Serve as the primary point of contact for all incoming calls and inquiries, directing them to the appropriate staff members.
3. Maintain a neat and organized front desk area, ensuring all necessary materials and resources are readily available for visitors.
4. Manage the scheduling and coordination of appointments for the development team, keeping accurate records and providing timely reminders.
5. Assist with donor engagement efforts, including event planning and coordination, to foster positive relationships and promote philanthropy.
6. Provide excellent customer service to all guests, addressing any questions or concerns in a timely and professional manner.
7. Collaborate with the development team to maintain accurate and up-to-date donor information in the database.
8. Assist with gift processing and acknowledgement, ensuring accurate and timely delivery of donor recognition materials.
9. Prepare and distribute necessary materials for meetings and events, including agendas, reports, and presentations.
10. Continuously seek opportunities to improve processes and procedures at the front desk to enhance the overall visitor experience.
11. Demonstrate a strong understanding and commitment to the mission and values of UCLA and the development team.
12. Act as a positive and professional representative of the development team and UCLA at all times.

According to JobzMall, the average salary range for a Front Desk/Donor Engagement Coordinator in Los Angeles, CA, USA is between $35,000 to $45,000 per year. However, this can vary depending on factors such as the size and type of organization, the candidate's experience and qualifications, and the specific responsibilities of the role. Some organizations may offer higher salaries for more experienced or specialized candidates.

UCLA offers a combination that’s rare, especially among public research universities. The breadth, depth and inspired excellence among academic programs—from the visual and performing arts to the humanities, social sciences, STEM disciplines and health sciences—add up to endless opportunity. The location is unmatched: a campus that is unexpectedly picturesque and compact, set in a thriving and diverse global city.