The Desktop Support Technician (DST) is responsible for providing desktop support to the UCLA Health Sciences faculty, staff, and students. This position provides day-to-day consultation, training, instruction and troubleshooting or problem-solving to technical staff and end users for hardware, software, network and related computer systems, handheld and peripheral devices and ensures their operation for individuals and groups of computer users. The DST provides a high-level of customer service in accordance to the values of UCLA Digital Technology (DGIT). Some support may be required in emergencies, either in-person or remotely, and sometimes after normal business hours.
Familiarity with various email clients and configuration of O365 on Windows and Apple operating systems, as well as iOS and Android devices.
Experience with scanner connectivity for PACS systems.
Familiarity with HIPAA and other considerations related to working in a medical environment.
Previous experience with client technical support in an enterprise environment
Administration of Active Directory Users and Objects
Troubleshooting
Time Management
VPN
Citrix
MDT
Deployment Studio
Multitasking
Process Improvement
Verbal communication
Detail Oriented
written communication
Self-Driven
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UCLA offers a combination that’s rare, especially among public research universities. The breadth, depth and inspired excellence among academic programs—from the visual and performing arts to the humanities, social sciences, STEM disciplines and health sciences—add up to endless opportunity. The location is unmatched: a campus that is unexpectedly picturesque and compact, set in a thriving and diverse global city.
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