Patient and Visitor Liaison
Welcome to UCHealth, where we are dedicated to providing exceptional patient care and creating a welcoming environment for all visitors. We are currently seeking a compassionate and detail-oriented individual to join our team as a Patient and Visitor Liaison. As a liaison, you will serve as a vital connection between our patients, their families, and our healthcare providers. This role requires excellent communication and problem-solving skills, as well as a strong sense of empathy and understanding. If you possess these qualities and have a passion for helping others, we would love to have you join our team.
- Greet and welcome patients and visitors in a warm and friendly manner.
- Serve as the first point of contact for patients and visitors, answering questions and providing guidance as needed.
- Maintain a positive and professional attitude at all times, ensuring a welcoming and comfortable environment for all.
- Act as a liaison between patients, their families, and healthcare providers, effectively communicating information and addressing any concerns or issues.
- Ensure patients and visitors are informed and updated on wait times, appointment schedules, and any other necessary information.
- Assist with patient registration and check-in processes, ensuring accuracy and efficiency.
- Provide support and assistance to patients and visitors with special needs or accommodations.
- Collaborate with other team members to address and resolve any patient or visitor complaints or issues.
- Maintain confidentiality and adhere to all HIPAA regulations when handling patient information.
- Continuously strive to improve the patient and visitor experience by seeking and implementing feedback and suggestions.
Strong Communication Skills: A Patient And Visitor Liaison Should Possess Excellent Interpersonal And Communication Skills To Effectively Communicate With Patients And Visitors From Diverse Backgrounds.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For This Position As The Patient And Visitor Liaison Will Be Responsible For Addressing And Resolving Any Concerns Or Complaints From Patients And Visitors.
Knowledge Of Healthcare Systems: A Thorough Understanding Of Healthcare Systems And Processes Is Necessary For This Role To Assist Patients And Visitors With Navigating Through The Hospital And Accessing Resources.
Empathy And Compassion: The Ability To Demonstrate Empathy And Compassion Towards Patients And Visitors During Difficult And Emotional Situations Is Crucial For A Patient And Visitor Liaison.
Problem-Solving Skills: The Role Of A Patient And Visitor Liaison Involves Resolving Complex Issues And Finding Solutions To Various Problems. Therefore, Strong Problem-Solving Skills And The Ability To Think Critically Are Essential Qualifications For This Job.
Communication
Time Management
Conflict Resolution
customer service
Active listening
Teamwork
Cultural competency
Empathy
Problem-Solving
Adaptability
advocacy
Service Recovery
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Patient and Visitor Liaison in Colorado Springs, CO, USA is $34,000 - $49,000 per year. This may vary depending on the specific job duties, experience level, and employer.
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UCHealth is a not-for-profit health care system, headquartered in Aurora, Colorado, that includes hospitals and facilities throughout Colorado. It also includes affiliated hospitals in Wyoming and Nebraska.
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