Contact Center Representative Associate

Are you a compassionate and customer-focused individual looking for a meaningful career in the healthcare industry? Look no further! UCHealth is seeking a Contact Center Representative Associate to join our team. In this role, you will be the first point of contact for our patients and their families, providing exceptional customer service and assisting with various inquiries. We are looking for someone who is empathetic, detail-oriented, and eager to learn. If you possess these qualities and have a strong background in customer service, we encourage you to apply!

1. Serve as the first point of contact for patients and their families, providing exceptional customer service and addressing inquiries in a timely and professional manner.
2. Demonstrate compassion and empathy towards patients and their families, ensuring their needs are met and concerns are addressed.
3. Utilize strong communication skills to effectively and efficiently handle a high volume of incoming calls and inquiries.
4. Maintain a high level of professionalism and courtesy when interacting with patients, colleagues, and other healthcare professionals.
5. Accurately and efficiently gather and document patient information, ensuring confidentiality and adhering to HIPAA regulations.
6. Provide accurate and up-to-date information to patients and their families regarding services, appointments, and general inquiries.
7. Collaborate with other healthcare professionals to ensure a seamless and positive patient experience.
8. Continuously strive to improve and maintain knowledge of UCHealth services, procedures, and policies.
9. Utilize problem-solving skills to address and resolve patient concerns and complaints.
10. Follow established protocols and procedures to ensure the accuracy and efficiency of patient interactions.
11. Actively participate in training and development opportunities to enhance customer service skills and overall job performance.
12. Maintain a positive attitude and promote a collaborative and supportive work environment.
13. Adhere to all company policies, procedures, and ethical standards.
14. Contribute to a culture of continuous improvement by providing feedback and suggestions for process and service enhancements.

According to JobzMall, the average salary range for a Contact Center Representative Associate in Denver, CO, USA is between $28,000 and $41,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry the representative is working in.

UCHealth is a not-for-profit health care system, headquartered in Aurora, Colorado, that includes hospitals and facilities throughout Colorado. It also includes affiliated hospitals in Wyoming and Nebraska.