Contact Center Representative Associate
Are you looking for a fulfilling career in the healthcare industry? Do you have a passion for helping others and providing exceptional customer service? Consider joining the UCHealth team as a Contact Center Representative Associate! In this role, you will have the opportunity to make a positive impact on the lives of our patients and their families by serving as the first point of contact for their healthcare needs. We are seeking individuals who possess excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment. If you are a dedicated and compassionate individual with a desire to make a difference, we encourage you to apply for this exciting opportunity.
- Serve as the first point of contact for patients and their families, providing exceptional customer service and addressing their healthcare needs.
- Answer incoming calls and respond to inquiries in a timely and professional manner.
- Gather and verify patient information, including personal and insurance information.
- Schedule appointments and coordinate with healthcare providers to ensure timely and accurate scheduling.
- Educate patients on services, procedures, and policies of the healthcare organization.
- Provide accurate and detailed information regarding insurance coverage, billing, and payment options.
- Handle patient complaints and concerns with empathy and efficiency, escalating to appropriate departments when necessary.
- Maintain patient confidentiality and handle sensitive information in accordance with HIPAA regulations.
- Collaborate with other departments within the healthcare organization to ensure seamless patient care.
- Keep accurate records of patient interactions, including phone calls and appointments.
- Identify and report any issues or trends in patient inquiries to improve overall customer service.
- Attend training and development programs to stay updated on healthcare policies and procedures.
- Adhere to all company and industry regulations and guidelines.
- Perform other duties as assigned by supervisor.
Excellent Communication Skills: A Contact Center Representative Associate At Uchealth Should Possess Exceptional Communication Skills, Both Verbal And Written, To Effectively Communicate With Patients, Healthcare Professionals, And Other Team Members.
Customer Service Experience: The Ideal Candidate Should Have Previous Experience In A Customer Service Role, Preferably In A Healthcare Setting. They Should Be Able To Handle Challenging Situations With Empathy And Provide Outstanding Service To Patients.
Knowledge Of Medical Terminology: The Job Requires A Basic Understanding Of Medical Terminology To Accurately Communicate With Patients And Healthcare Professionals. The Candidate Should Be Familiar With Common Medical Terms And Their Meanings.
Computer Proficiency: As A Contact Center Representative Associate, The Candidate Should Be Comfortable Using Computer Systems And Have A Good Understanding Of Various Software Applications. They Should Be Able To Navigate Through Multiple Systems Simultaneously.
Ability To Work In A Fast-Paced Environment: The Role Of A Contact Center Representative Associate Can Be Fast-Paced And Demanding. The Candidate Should Be Able To Handle Multiple Tasks Efficiently, Work Well Under Pressure, And Have Excellent Time Management Skills.
Data Entry
Communication
Time Management
Multitasking
Conflict Resolution
customer service
Active listening
Teamwork
Empathy
Problem-Solving
Adaptability
Attention to
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Contact Center Representative Associate in Highlands Ranch, CO, USA is $30,000 to $40,000 per year. This can vary based on factors such as the specific company and industry, level of experience, and additional skills and qualifications.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
UCHealth is a not-for-profit health care system, headquartered in Aurora, Colorado, that includes hospitals and facilities throughout Colorado. It also includes affiliated hospitals in Wyoming and Nebraska.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started