Contact Center Representative Associate

Welcome to UCHealth, where we are committed to providing exceptional care and service to our patients. As a Contact Center Representative Associate, you will play a crucial role in our mission by being the first point of contact for our patients and ensuring their needs are met with the highest level of care and compassion. We are looking for individuals who are passionate about helping others, have excellent communication skills, and thrive in a fast-paced environment. If you are ready to make a positive impact on the lives of others, we encourage you to apply for this exciting opportunity.

1. Serve as the first point of contact for patients and their families, providing a warm and welcoming experience.
2. Respond to incoming calls, emails, and chats from patients, ensuring that their needs are met promptly and efficiently.
3. Demonstrate exceptional customer service skills, showing empathy and compassion towards patients and their families.
4. Use active listening to understand patients' concerns and provide appropriate solutions or direct them to the appropriate resources.
5. Maintain accurate and detailed records of patient interactions and follow-up on any outstanding issues.
6. Collaborate with other departments to address patient inquiries and concerns, ensuring a seamless and satisfactory experience for patients.
7. Stay up-to-date on company policies and procedures to accurately answer patient questions and provide support.
8. Meet performance metrics and goals set by the company, including call volume, quality, and customer satisfaction.
9. Attend regular training sessions to continuously improve knowledge and skills, ensuring excellent service to patients.
10. Remain professional, patient, and respectful in all patient interactions, even in challenging or high-stress situations.
11. Adhere to strict confidentiality standards, ensuring the privacy and security of patient information at all times.
12. Communicate effectively with team members and supervisors to share feedback, ideas, and best practices.
13. Proactively identify and communicate any issues or concerns that may impact patient satisfaction or the overall functioning of the contact center.
14. Demonstrate a positive attitude and commitment to providing exceptional care and service to patients, aligning with the company's mission and values.

According to JobzMall, the average salary range for a Contact Center Representative Associate in Pueblo, CO, USA is $23,000 - $40,000 per year. This salary range can vary depending on the specific company, industry, and level of experience. Some companies may offer additional benefits and bonuses, which can also impact the overall salary.

UCHealth is a not-for-profit health care system, headquartered in Aurora, Colorado, that includes hospitals and facilities throughout Colorado. It also includes affiliated hospitals in Wyoming and Nebraska.