UBS

Voice of the Client (VOC)/Voice of the Employee (VOE) Lead

UBS
New York, NY, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

At UBS, we are looking for a highly motivated and organized individual to join our team as the Voice of the Client (VOC) and Voice of the Employee (VOE) Lead. This role is critical in helping our organization to understand and address the needs of both our clients and employees. The successful candidate will have excellent communication and organization skills, a passion for customer service and the ability to strategically synthesize customer feedback. We are looking for an individual who will bring enthusiasm and creativity to this role, and who will be an advocate for our customers. If you have the qualifications and the passion to be part of our team, we would love to hear from you!

Where is this job?
This job is located at New York, NY, USA
Job Qualifications

  • Excellent Communication And Interpersonal Skills

  • Strong Analytical And Problem-Solving Capabilities

  • Proven Ability To Lead And Manage Teams

  • Knowledge Of Customer Relationship Management (Crm) Systems

  • Experience With Customer Surveys And Feedback Processes

  • Understanding Of Customer Service And Customer Experience Management

  • Proficiency In Data Analysis Tools Such As Excel And Tableau

  • Ability To Interpret Customer Feedback And Develop Action Plans

Required Skills

  • Project Management

  • Data Analysis

  • Communication

  • Negotiation

  • customer service

  • Presentation

  • Listening

  • Researching

  • Collaboration

  • Interpreting

  • Strategic Thinking

  • Problem-Solving

  • Analyzing

  • Facilitating

  • Influence

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • creativity

  • Organization

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Voice of the Client (VOC)/Voice of the Employee (VOE) Lead in New York, NY, USA is $90,000 - $125,000. This range includes base salary, bonuses, and benefits.

The salary range may vary depending on the employer, the size of the firm, the years of experience, and other factors. Some employers may offer a higher salary range to attract qualified candidates. It is important to research and compare pay ranges when applying for a VOC/VOE lead position in New York, NY, USA.

Additional Information
UBS is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 10th, 2023
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About UBS

UBS is a global firm providing financial services in over 50 countries. The company provides wealth management, asset management, and investment banking services for private, corporate, and institutional clients worldwide.

Frequently asked questions
More Jobs From UBS

View All UBS jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started