Welcome to UBS, a leading global financial institution with a strong commitment to technology and innovation. We are currently seeking a highly skilled and motivated Tech Support Analyst to join our dynamic team. As a Tech Support Analyst, you will play a crucial role in providing technical support and ensuring the smooth operation of our systems and applications. This is an excellent opportunity for someone who is passionate about technology and looking for a challenging and rewarding career. If you have a strong technical background, excellent problem-solving skills, and a customer-focused mindset, we want to hear from you. Join us and be a part of our mission to drive progress and shape the future of finance.
- Provide technical support and troubleshooting assistance to end-users for various systems and applications used within the organization.
- Monitor and maintain the stability, performance, and security of systems and applications.
- Diagnose and resolve technical issues in a timely and efficient manner to minimize downtime.
- Collaborate with other IT teams and vendors to resolve complex technical problems.
- Develop and maintain technical documentation and knowledge base articles for common issues and solutions.
- Assist in the implementation and testing of new systems and applications.
- Proactively identify and suggest improvements to enhance the overall IT infrastructure and processes.
- Act as a liaison between end-users and IT teams to communicate updates, outages, and scheduled maintenance.
- Provide training and guidance to end-users on new systems and applications.
- Stay up-to-date with the latest technologies and industry trends to provide innovative solutions and recommendations.
- Maintain a customer-centric mindset and ensure timely and effective communication with end-users.
- Adhere to all security and compliance policies and procedures to protect sensitive information.
- Participate in on-call rotation and after-hours support as needed.
- Proactively identify potential risks and escalate them to the appropriate teams to mitigate them.
- Collaborate with team members to achieve department goals and objectives.
Strong Technical Skills: The Tech Support Analyst Should Possess A Deep Understanding Of Various Hardware And Software Systems, As Well As Networking And Troubleshooting Techniques. They Should Also Be Familiar With Data And Information Security Protocols.
Excellent Communication Skills: In Order To Effectively Troubleshoot Issues And Provide Support, The Tech Support Analyst Must Have Strong Verbal And Written Communication Skills. This Includes The Ability To Explain Technical Concepts To Non-Technical Users.
Customer Service Experience: As A Tech Support Analyst, The Candidate Will Be Interacting With Clients And Colleagues On A Daily Basis. Therefore, They Should Have Previous Experience In A Customer Service Role, And Be Able To Handle Difficult Situations With Professionalism And Empathy.
Problem-Solving Abilities: The Tech Support Analyst Should Have A Natural Aptitude For Problem-Solving And Be Able To Think Critically To Troubleshoot And Resolve Technical Issues. They Should Also Be Able To Adapt Quickly To New Situations And Technologies.
Team Player: Ubs Values Collaboration And Teamwork, So The Tech Support Analyst Should Be Able To Work Well With Others And Contribute To A Positive Team Dynamic. This Includes Being Open To Feedback And Willing To Learn From Colleagues.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Analytical Thinking
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Tech Support Analyst in Tennessee, USA is $45,000 - $60,000 per year. This may vary depending on the specific location, company, and level of experience of the individual.
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UBS is a global firm providing financial services in over 50 countries. The company provides wealth management, asset management, and investment banking services for private, corporate, and institutional clients worldwide.
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