Welcome to UBS, a global financial services company with a strong commitment to helping our clients achieve their financial goals. We are currently seeking a Digital Client Manager to join our team and provide exceptional support and guidance to our valued clients. As a Digital Client Manager, you will play a crucial role in ensuring our clients receive the highest level of digital service and support. We are looking for a dynamic individual with a strong understanding of digital platforms and a passion for delivering excellent customer service. If you have a proven track record of success in digital client management and are ready to take on a challenging and rewarding role, we encourage you to apply.
- Develop and implement digital client management strategies to enhance the overall client experience.
- Serve as the primary point of contact for clients, providing timely and effective support and guidance.
- Work closely with cross-functional teams to ensure seamless integration of digital platforms and services for clients.
- Continuously monitor and analyze client digital interactions to identify areas for improvement and provide recommendations for enhancement.
- Stay up-to-date on industry trends and best practices in digital client management, incorporating them into strategies and processes.
- Collaborate with sales and marketing teams to identify and pursue new business opportunities.
- Establish and maintain strong relationships with clients, fostering trust and loyalty.
- Conduct regular check-ins with clients to gather feedback and address any concerns or issues.
- Utilize digital tools and platforms to track and report on client engagement and satisfaction.
- Train and educate clients on digital platforms and services, ensuring they are able to utilize them effectively.
- Collaborate with internal teams to troubleshoot and resolve any technical issues that may arise for clients.
- Ensure compliance with all company and industry regulations and policies.
- Support and participate in company initiatives and projects related to digital client management.
- Provide regular updates and reports to management on client engagement, satisfaction, and retention.
Bachelor's Degree In Marketing, Communications, Or A Related Field.
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Clients.
Minimum Of 3-5 Years Of Experience In Digital Marketing, Preferably In A Client-Facing Role.
Strong Understanding Of Digital Marketing Channels And Strategies, Including Seo, Sem, Social Media, And Email Marketing.
Proven Track Record Of Driving Results And Meeting Performance Goals In A Fast-Paced, Deadline-Driven Environment.
Strategic Planning
Project Management
Social Media
Data Analysis
Communication
Market Research
Budget management
Digital Marketing
customer service
Analytics
Team Leadership
Client Relationship Management
Communication
Conflict Resolution
Leadership
Time management
flexibility
Teamwork
Positive Attitude
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Digital Client Manager in Basel, Switzerland is approximately CHF 80,000 to CHF 120,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Some companies may offer additional benefits such as bonuses, commission, and healthcare benefits, which can also impact the total compensation package.
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UBS is a global firm providing financial services in over 50 countries. The company provides wealth management, asset management, and investment banking services for private, corporate, and institutional clients worldwide.
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