Welcome to UBS, a global financial services company dedicated to providing exceptional client service. As a Client Service professional, you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. We are seeking individuals who are passionate about building strong relationships, have a keen eye for detail, and possess excellent communication skills. If you are someone who thrives in a fast-paced environment and is committed to delivering exceptional service, we invite you to join our team at UBS.
- Greet and welcome clients in a friendly and professional manner.
- Ensure all client inquiries and requests are handled promptly and accurately.
- Build and maintain strong relationships with clients to foster trust and loyalty.
- Proactively anticipate client needs and provide solutions to enhance their experience.
- Communicate effectively with clients to understand their financial goals and offer appropriate services.
- Collaborate with various teams and departments within the company to resolve client issues and provide seamless service.
- Keep detailed and accurate records of client interactions and transactions.
- Stay up-to-date on industry trends and developments to better serve clients.
- Maintain confidentiality and adhere to all company policies and procedures.
- Continuously seek ways to improve the client service experience and provide feedback to management.
- Assist with administrative tasks such as scheduling appointments, organizing documents, and managing client information.
- Uphold the company's brand and values in all client interactions.
- Attend trainings and workshops to enhance client service skills.
- Manage and prioritize a high volume of client inquiries and requests.
- Collaborate with team members to ensure all clients receive consistent and exceptional service.
Excellent Communication Skills: A Client Service Job At Ubs Requires Strong Communication Skills To Effectively Interact With Clients, Understand Their Needs, And Provide Prompt And Efficient Service.
Financial Knowledge And Expertise: Ubs Is A Leading Global Financial Institution, And Therefore, Candidates For A Client Service Job Must Possess A Strong Understanding Of Financial Markets, Products, And Services.
Problem-Solving Abilities: Client Service Roles At Ubs Often Involve Handling Complex And Challenging Client Issues. Therefore, Candidates Should Possess Strong Problem-Solving Skills To Address Client Concerns And Provide Effective Solutions.
Relationship Building Skills: Building Strong Relationships With Clients Is Vital For Success In A Client Service Job At Ubs. Candidates Should Demonstrate The Ability To Establish And Maintain Positive Relationships With Clients.
Customer Service Experience: Ubs Values Candidates With Previous Experience In Customer Service Roles, As It Demonstrates The Ability To Handle Client Inquiries, Complaints, And Requests In A Professional And Efficient Manner.
Communication
Time Management
Attention to detail
Presentation skills
Conflict Resolution
Relationship Building
Teamwork
Problem-Solving
Adaptability
Client Retention
Financial Knowledge
Client Satisfaction
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Client Service in Bern, Switzerland is between CHF 60,000 and CHF 80,000 per year. However, this can vary depending on the specific industry, company, and level of experience. Some industries, such as finance and consulting, may offer higher salaries for client service roles. Additionally, individuals with several years of experience and/or a specialized skill set may be able to command a higher salary within this range.
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UBS is a global firm providing financial services in over 50 countries. The company provides wealth management, asset management, and investment banking services for private, corporate, and institutional clients worldwide.
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