Client Manager Digital Banking Support

Welcome to UBS! We are currently seeking a highly motivated and customer-focused individual to join our team as a Client Manager in Digital Banking Support. As a Client Manager, you will play a crucial role in providing exceptional customer service and support to our digital banking clients. This is an exciting opportunity to be part of a dynamic and innovative team, helping to shape the future of digital banking. If you have a strong passion for customer service, excellent communication skills, and a background in banking or finance, we encourage you to apply. Join us in delivering an exceptional digital banking experience for our clients.

1. Provide exceptional customer service and support to digital banking clients.
2. Serve as the main point of contact for clients, addressing any inquiries or concerns in a timely and professional manner.
3. Maintain a thorough understanding of digital banking products and services to effectively assist clients.
4. Collaborate with cross-functional teams to resolve complex client issues and escalations.
5. Proactively identify and address potential issues or challenges to ensure a seamless digital banking experience for clients.
6. Continuously stay updated on industry trends and developments in digital banking to provide innovative solutions to clients.
7. Build and maintain strong relationships with clients, promoting loyalty and retention.
8. Assist in the onboarding process for new digital banking clients, ensuring a smooth and efficient transition.
9. Monitor and analyze client feedback to identify areas for improvement and provide actionable recommendations.
10. Communicate with clients through various channels including phone, email, and chat, while maintaining a professional and friendly demeanor.
11. Utilize problem-solving skills to resolve client issues and provide satisfactory solutions.
12. Collaborate with team members and managers to achieve team goals and objectives.
13. Maintain accurate and detailed records of client interactions and transactions.
14. Actively participate in training and development programs to enhance knowledge and skills.
15. Adhere to all company policies and procedures, including security and confidentiality measures.
16. Represent the company in a professional manner at all times, reflecting the values and mission of UBS.
17. Embrace a positive and customer-focused attitude, promoting a culture of excellence in customer service.
18. Participate in special projects and initiatives to improve digital banking processes and systems.
19. Continuously strive to meet and exceed performance metrics and targets.
20. Ensure compliance with all regulatory and legal requirements related to digital banking services.

According to JobzMall, the average salary range for a Client Manager Digital Banking Support in Zürich, Switzerland is approximately CHF 100,000 to CHF 150,000 per year. This estimate is based on data from job postings and may vary depending on the specific job responsibilities, experience level, and company.

UBS is a global firm providing financial services in over 50 countries. The company provides wealth management, asset management, and investment banking services for private, corporate, and institutional clients worldwide.